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Information Systems Associate
quinn residences
Provide Tier 1 support, user management, and troubleshooting for IS applications.
9d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
knowledge base
ticket monitoring
software releases
application support
vendor coordination
customer service
- Maintain knowledge base to reflect current systems and operations, supporting users in their core tasks.
- Provide exceptional customer service to users of varying knowledge and skills.
- Monitor Tier 1 IS ticket queue to respond to questions and triage, troubleshoot and resolve reported issues through the various service desk channels (phone, email, Teams service desk, web chat).
- Support new software version releases, implementation of new functionality, maintenance and documentation, property transitions, etc.
- Provide first-level support for Yardi, Kahua and other enterprise applications.
- Coordinate meetings, training sessions and maintenance windows with IS vendors; send mass communication for outages, maintenance windows, etc.
What you bring
yardi
user management
troubleshooting
associate degree
3+ years
detail oriented
- Proficiency in all Yardi products preferred.
- Strong technical aptitude and work experience with technical applications and systems.
- Possess attention to detail and follow-through.
- 3+ years in Property Management industry preferred.
- In-person work required for the first 90 days, after which 1-2 days/week maximum remote work is available based on performance. Occasional travel required for property visits and/or Company-wide meetings.
- High level of professionalism and ability to maintain confidentiality.
- Ability to diagnose and resolve basic technical issues.
- User Management across all software platforms, except those managed by the IT team
- Associate’s degree preferred or 1-3 years of relevant work experience.
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
- Paid Time Off and Company Holidays
- Salary and bonus dependent on experience
- 401(k) plan including company match
- Medical (company funded), Dental & Vision Insurance
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Interview process
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Company
Overview
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Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam tortor lacus, ultrices eu purus sit amet, ullamcorper maximus lacus. Suspendisse in iaculis massa, in ullamcorper quam. Interdum et amet.
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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