IT Applications Support Engineer

Detail-oriented, ensuring consistency, documentation, and adherence to standards.

You'll take ownership of our critical corporate applications, ensuring they run at peak performance while also leading transformation projects that will shape the future of our business systems. You'll be expected to analyse how we use our applications, identify areas for improvement, and automate processes to make our operations more efficient. This is a role for someone who moves quickly, thinks critically, and works collaboratively to make an impact every day.

• Administer, maintain, and optimise a broad suite of business-critical applications, including but not limited to:
• Collaborate with stakeholders across departments to assess needs, propose solutions, and improve workflows.
• Provide input into the deployment of customer-facing IT requirements aligned to project needs.
• Manage onboarding and offboarding processes related to application access and user provisioning.
• Maintain accurate IT documentation, configuration records, and knowledge base articles for supported applications.
• Design and implement process automation to streamline repetitive or manual tasks.
• Support local tech teams with day to day support on an ad-hoc basis
• Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA.
• Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to a high standard.
• Analyse existing application usage and workflows to identify inefficiencies, recommend improvements, and implement optimisations.

The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

Desirable (but not essential)

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.

Skilled at analysing and optimising business processes and applying automation where possible.

Accountable and reliable, following through on commitments and meeting deadlines.

A fast worker who can manage multiple priorities without sacrificing quality.

• Atlassian tools (Jira, Confluence), TeamCity, Bitbucket
• Google Workspace (Admin Console)
• Developer and product tools such as TeamCity, Bitbucket, Stoplight, Cucumber Studio, WebDMS, FEC, Document Management Systems
• Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft)
• HubSpot, SAGE, and other internal business systems
• Atlassian suite (Jira, Confluence)
• Strong skills in process analysis, optimisation, and automation.
• Developer tools like Stoplight, Cucumber Studio, WebDMS, FEC
• Ability to work independently onsite while collaborating effectively with global teams.
• Experience supporting Mac and Windows environments
• ITIL Foundations Certification
• Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script)
• CRM & ERP tools like HubSpot and SAGE
• Strong hands-on experience managing SaaS and enterprise platforms, particularly:
• Proven ability to troubleshoot and resolve application-level issues quickly and effectively.
• Strong stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences.
• Familiarity with identity and access management, SSO, and federation technologies
• 3-5 years' experience in an IT applications support or administration role, ideally in a global or multi-site environment
• Google Workspace (Admin Console) and other SaaS platforms

• Group Life Assurance
• Income Protection Scheme
• Private Healthcare
• Eyecare and Optometry Vouchers
• Cycle to Work Scheme
• Employee Assistance Programme
• Electric Car Benefit Scheme