Community Manager
Mill Creek Residential Trust Llc
Manage community operations, finances, leasing, and associate team for multi-family properties.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Denver, CO
Hybrid
Company Size
1,006 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Architecture
Engineering
Sector Specialisms
Multifamily Residential
Development
Acquisition
Construction
Investment Management
Build-to-Rent Single-Family Rentals
Rental Housing
Transit-Oriented Development
Role
What you would be doing
revenue management
budget management
contract management
pricing strategy
performance reporting
compliance
- Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
- Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
- Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
- Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
- Oversee pricing and occupancy strategies
- Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
- Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
- Manage contracts with 3rd party service providers
- Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
- Oversee administration and completion of the resident renewal program, move-in and move out process
- Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
- Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
- Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
- Partnering with Service Manager, recommend capital improvements for community
- Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing
- Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
- Oversee sales, lease renewals, move-in and move-out process
- Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper
- Empower, engage and develop associates to achieve great performance and desired business outcomes.
- Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
- Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
- Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management
- Support associate development. Provide targeted training and growth opportunities
- Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
- Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
- Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
- Supervise subordinates and provide feedback and coaching resulting in improved performance
- Assist in preparation of community budget
- Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
- Participate in Revenue Management calls when applicable
What you bring
supervisory
excel
entrata
yardi
revenue management
bachelor's
- Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes
- 2 years supervisory experience
- Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
- Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
- Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication
- High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
- 3-5 years of multi-family or related property management experience or equivalent experience
- Capable of travelling between two or more communities, if necessary
- Strong communication skills (written and verbal)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$4 billion
Raised in Equity
The firm has raised a significant amount of equity to fuel its growth and investments.
$20 billion
Capital Deployed
Over $20 billion in capital has been deployed across various investment management ventures.
275,000 homes
Developed or Acquired
Mill Creek has developed, built, or acquired a substantial number of rental homes.
41,000 homes
Constructed by the Construction Arm
Their construction arm has delivered nearly 41,000 homes with tight budget and quality control.
- Born in 2011 from Crow Holdings' vision, Mill Creek has grown into a national owner‑operator of multifamily and build‑to‑rent communities.
- Its Development team revives historic buildings, builds mixed‑use and transit‑oriented multifamily, and launched a purpose‑built single‑family rental platform in 2020.
- Acquisitions focus on value‑add multifamily communities—over 8,000 apartments acquired with $2.1 billion invested alongside JV partners.
- Mill Creek operates across 26 U.S. core markets, immersing in local economies to optimize investment, development and management.
- Unusual fact: it entered the small but growing purpose‑built single‑family rentals market in 2020 with its Amavi Homes platform.
- People First: We focus on creating an environment where our team members are supported and valued.
- Commitment to Excellence: We strive for the highest standards in everything we do.
- Integrity: We uphold the highest standards of ethics and transparency.
- Collaboration: We believe that working together creates better results.
- Innovation: We seek out creative solutions to solve challenges and deliver exceptional results.
Net Zero by 2040
Climate Commitment
Aiming to achieve net zero carbon emissions through comprehensive strategies.
- Focus on energy-efficient design, sustainable materials, and responsible construction practices.
- Properties designed to achieve LEED and other sustainability certifications.
- Implementation of water-saving strategies in all developments.
- Prioritizing sustainable waste management strategies, including recycling and reducing construction waste.
- Focus on improving gender diversity at all levels of the organization.
- Committed to fostering an inclusive environment where all employees feel welcomed, valued, and respected.
- Focus on building a diverse and inclusive talent pipeline through various recruitment initiatives.
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