Senior TechOps Generalist

Description

• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
• Empower our people to help themselves by designing and building self-service solutions
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
• Managing supplier relationships and the procurement process for SaaS and hardware
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
• Continually find opportunities to automate our processes and improve the user experience
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
• Lead and manage complex technical projects with multiple stakeholders from around the business.

Requirements

For us, a Generalist isn’t about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT.

We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
• Experience with Identity & Access Management systems like Okta or Microsoft Entra
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
• Though our tech stack includes HiBob, Okta, Kandji, Kolide & Zscaler amongst others, we really value someone with a breadth of experience leading on technical projects across various technologies and platforms. Lived in Entra and Intune? Awesome!
• Understanding of identity provisioning technologies such as SCIM
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
• Experience working with multiple teams and managing multiple stakeholders
• Experience of designing and installing office networks - we use Cisco Meraki
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• macOS and Windows MDM migration
• Office fit-outs, including tech like network, AV, access control etc
• Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user

Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

• Visit our UK perks hub - Octopus Employee Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance