Senior Account Manager

Overview

Manage national client accounts, drive growth, and ensure service delivery.

Key Responsibilities

• client onboarding
• account management
• kpi reporting
• negotiations
• strategic planning
• market analysis

Tasks

The Senior Account Manager is responsible for leading the management and development of key national client relationships to drive growth, profitability, and customer satisfaction. This role will focus on strategic account planning, strengthening client partnerships, and ensuring the successful delivery of value-added solutions that align with the company’s commercial and operational objectives. -Support the Sales Director / National Account Director in targeting and onboarding new national clients. -Work closely with Operations, Commercial, and Social Value teams to ensure seamless service delivery. -Serve as the primary point of contact for key national clients, ensuring strong, long-term relationships. -Monitor account performance against KPIs, producing regular reports and forecasts for senior management. -Act as a senior representative of the company at client reviews, industry events, and internal meetings. -Develop and execute tailored account plans to deliver commercial growth and enhanced client satisfaction. -Identify opportunities to expand the company’s footprint within existing national accounts and new potential clients across the Scottish regions. -Lead negotiations on pricing, service levels, and contract renewals to maximize profitability while maintaining client trust. -Work collaboratively with internal teams to introduce innovation & new products to clients. -Contribute to the development of national sales strategies and frameworks to strengthen market position. -Analyse market trends and competitor activity to inform proactive client engagement.

Requirements

• commercial acumen
• driving licence
• crm system
• data analysis
• account management
• strategic thinker

What You Bring

-Strong commercial acumen with the ability to negotiate complex contracts and deliver profitable growth. -Full UK driving license and willingness to travel nationwide. -Modern Equipment: Work with the best and latest plant and machinery in the industry. -Strategic thinker with the ability to translate client needs into actionable solutions. -Consistent use of the internal CRM system (training will be provided). -Highly organised and proactive, with strong attention to detail and time management. -Proven track record of managing high-value national accounts within the construction, plant hire, or related industries. -Excellent communication, relationship-building, and influencing skills at all levels. -Competent in CRM systems, data analysis, and reporting tools.

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Benefits

-Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience. -Employee Assistance Program: Access to free, confidential support services for personal and work-related issues. -Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution. -Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs. -Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance. -Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

About Flannery Plant Hire

-A leading provider of plant and machinery in the UK. -Specializes in hiring out a vast fleet of construction and excavation machinery to diverse industries. -Supports major infrastructure projects with high-quality equipment and reliable service. -Operates in sectors including heavy civil engineering, utilities, transport, marine, and infrastructure. -Offers unique solutions such as certified operators with machinery for safe and efficient operations. -A preferred partner for both public and private sector projects due to tailored plant hire services. -Proud owner of one of the UK's largest fleets, offering equipment ranging from excavators to specialized cranes.

Sector Specialisms