Information Technology Support Specialist

Description

• Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
• Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
• Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
• Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
• Monitor and respond to support emails (e.g., Entara support inbox) as time allows.
• Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
• Perform software and operating system upgrades as required.
• Prepare and configure laptops for employees, ensuring correct deployment and functionality.
• Diagnose and resolve hardware and software issues related to PCs and peripherals.
• Configure, deploy, and maintain Windows laptops for employees.
• Assist with new hire onboarding, including account setup and training on PC applications and systems.
• Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
• Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.

Requirements

Ascend is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of IT help desk issues.

We’re looking for someone who thrives in a fast-paced setting, can juggle multiple priorities, and is comfortable taking ownership of both daily support tasks and long-term projects. This is a full-time, on-site role based in our Boulder office.

• At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
• Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
• Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
• Ability to work effectively both independently and as part of a collaborative team.
• Excellent technical writing skills for creating user-facing documentation and guides.
• Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.
• Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
• Strong experience working within a standardized ticketing system and documenting resolutions.
• Ability to follow established methodologies while continuously identifying opportunities for process improvement.
• Excellent written and verbal communication skills with strong attention to detail.
• High level of personal integrity, professionalism, and reliability.
• Strong customer service orientation with the ability to interact professionally across all levels of the organization.

Benefits

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.

Compensation: $60,000 - $75,000

Please note: Ascend Analytics is not able to offer visa sponsorships at this time.

Training + Development

Interview process

Visa Sponsorship

Security clearance