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Senior Field Service Representative
Eaton
Senior Field Service Representative responsible for supporting customers across the power system lifecycle, managing small projects, and generating timely service reports.
13d ago
$82,500 - $121,000
Experienced (8-12 years)
Full Time
El Paso, TX
Field
Company Size
105,000 Employees
Service Specialisms
Electrical power distribution field services
Electrical system studies
Switchgear modernization
Custom Panel Shop
Turnkey electrical solutions
Modular integrated transportable substations
Modular data centre design/build services
Modular Power Assemblies
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
digital tools
project management
customer support
mentorship
service reports
team collaboration
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
- Manage small projects independently and lead FSR teams on larger projects
- Submit to periodic customer required background and drug screenings
- Collaborates effectively with the team to meet project deadlines
- Mentor less experienced technicians
- Provide recommendations for improved electrical systems
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Generate timely and accurate service reports on work, product performance, and warranties
- Cultivate strong relationships with customers, team members, and partners
What you bring
bachelor's degree
nicet/neta certification
eaton certified
power quality
protective relays
problem solving
- Associate degree or higher from an accredited institution
- Strong problem-solving and logical thinking skills
- Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
- Successfully complete and maintain compliance with Eaton’s safety program and policy; Achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
- Proficient with hand and power tools for equipment assembly
- Ability to obtain and maintain a valid TWIC card
- This position requires you to drive an Eaton vehicle
- Must be able to work in the US without corporate sponsorship now or in the future
- Works well under time constraints and in stressful situations
- Professional Engineering License
- Explain technical problems and solutions
- Bachelor’s degree in Engineering from an accredited institution
- NICET/NETA certification
- Must have a valid driver's license
- Electrical or General Contractor’s License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
- Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
- High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Opportunities across 32 service branches
- Career growth, mentorship and safety training
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Company vehicle, toolkit, and phone
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship offered, candidates must be able to work in the us without corporate sponsorship now or in the future
- must have the ability to submit to periodic customer required background screenings
- eligible for drug screening
Company
Overview
Over 100 years
Years in operation
The company has been operational for over a century, demonstrating its long-standing presence in the industry.
Over 175 countries
Countries Operated
Eaton operates its business across 175 countries, showcasing its global reach and influence.
- global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
- products and services span across industrial, commercial, residential, and infrastructure markets.
- innovative solutions in energy storage, electrical distribution, and industrial automation.
- instrumental in advancing technologies for utilities, transportation, and energy management.
- recent standout projects include large-scale energy management systems for smart cities and utilities.
- systems are crucial for sectors ranging from renewable energy to water resources management.
- history of growth through acquisitions, continuously expanding global footprint and product offerings.
- Develop employees by helping them succeed not just at work, but in life as well
- Delight customers by understanding their challenges and delivering real solutions proactively
- Deliver for shareholders by doing what's right
- Support communities by offering time and talent to meet social and economic needs
- We are ethical
- We are passionate
- We are accountable
- We are efficient
- We are transparent
- We learn
- Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
- Our brand promise: we make what matters work
31% GHG Reduction
Operational Emissions Reduced
The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.
Carbon Neutral by 2030
Commitment to Carbon Neutrality
The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.
58M Metric Tons (Scope 3)
Scope 3 Emissions in 2023
In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.
$3B Invested
Sustainable R&D Funding
The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.
- Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
- Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
- Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
- Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
- Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
- Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.
28% Women
Representation in Salaried Roles
Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.
24% Minorities
U.S. Minority Representation
U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.
54% Leadership
Global Leadership Team Composition
Over half of the global leadership team are U.S. minorities.
2/3 Board
Board Member Diversity
Two-thirds of Board members identify as women or U.S. minorities.
10K Members
Inclusion Resource Groups
Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.
100% Equality
Disability Equality Index
Received a perfect score of 100 on the Disability Equality Index for three consecutive years.
100% Equality
HRC Corporate Equality Index
Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.
- Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
- Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
- Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
- Received multiple global inclusion awards for commitment to diversity and inclusion.
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