Collections Specialist

Description

• Maintain proper records of waivers, releases, and lien filings for audit readiness.
• Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM.
• Maintain local records in alignment with SOX requirements.
• Provide daily status updates and share exceptions with the working capital team.
• Coordinate with billing and service departments to resolve disputed invoices or misapplied payments.
• Ensure that no account reaches or remains within the company’s standard aging bucket without proper documentation and approval.
• Liaise with the legal team on enforcement and escalation of collections cases.
• Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts.
• Monitor assigned customer accounts for open balances and aging status.
• Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up.
• Initiate and track the lien filing process via lien software to protect the company's rights.
• Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution.
• Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date.
• Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy.

Requirements

• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Standing for long periods of time (4-5 hours) occasionally
• Regular, consistent and necessary to meet the needs of the business
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practice
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Must conduct self in an ethical, legal, and responsible manner at all times
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Strong experience with ERP systems, particularly Financial & Operations, is a plus.
• Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis.
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Demonstrated ability to work autonomously and manage a high volume of work.
• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 – 20 lbs.
• Strong attention to detail
• Must be able travel via plane or car to events
• Escalate accounts approaching exceeded aging to senior staff and local leadership.
• Associates degree and/or 3+ years of experience in collections
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
• Familiarity with ticketing/case management systems is required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance