Sales Support Specialist - REFL

Description

• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Support the sales process from application to booking to meet and overachieve new business targets.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.

Requirements

• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
• Effective interpersonal skills.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Tertiary qualification.
• Strong attention to detail and high level of accuracy and compliance.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Excellent planning & organizational skills.
• Ability to prioritise tasks and work autonomously with minimal supervision.
• DLL’s referral program applies
• Ability to effectively share knowledge.
• Excellent problem-solving skills.
• Excellent communication skills (verbal & written).
• Comfortable engaging with customers via telephone
• Highly motivated to exceed internal and external customer expectations.
• 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
• Ability to work in a very fast-paced environment.
• Prior exposure to vendor leasing/finance industry.

Benefits

• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Health – Manage mental, emotional, and physical health
• Two working days per year volunteering for a local charity.
• Finance – Provide learning opportunities to help members achieve personal financial health

Training + Development

Interview process

Visa Sponsorship

Security clearance