Inside Sales Representative

Description

The Inside Sales Representative is responsible for engaging with potential customers, handling inbound and outbound calls, and scheduling appointments for our sales team. This role requires strong communication skills, the ability to overcome objections, and a results-driven mindset. As the first point of contact for many of our customers, the Inside Sales Representative plays a crucial role in shaping the customer experience and driving business growth.

• Handle inbound calls from potential customers, providing information and scheduling appointments.
• Address customer questions and concerns, providing accurate and helpful information.
• Qualify leads and ensure they meet the necessary criteria before booking sales appointments.
• Collaboration with sales managers and field teams to ensure efficient appointment setting.
• Work closely with the Inside Sales Manager and field sales team to ensure seamless lead handoff.
• Adhere to sales scripts, best practices, and company policies to ensure consistency and effectiveness.
• Participate in team meetings, sharing insights and strategies for improving performance.
• Actively participate in training and coaching sessions to improve sales techniques and performance.
• Track and report key performance metrics, including call volume, conversion rates, and appointment set rates.
• Clearly communicate the value and benefits of Expo Home Improvement’s services.
• Engage with potential customers in a friendly, professional, and persuasive manner to build trust and rapport.
• Provide feedback to management on lead quality and customer trends to improve marketing and sales efforts.
• Follow up with leads who have expressed interest but have not yet scheduled an appointment.
• Occasional evening and weekend work may be required to support peak business periods.
• Maintain a high level of enthusiasm and professionalism in every customer interaction.
• Stay updated on company products, promotions, and industry trends to better serve customers.
• Use proven sales techniques to overcome objections and convert leads into appointments.
• Conduct outbound calls to warm leads generated through marketing campaigns, events, and online inquiries.

Requirements

Resilience & Adaptability

• Strong organizational skills and attention to detail.
• Strong ability to build rapport, actively listen, and engage customers in a consultative manner.
• Ability to confidently communicate the value of our services and convert leads into appointments.
• Excellent verbal communication and persuasive sales skills.
• This role is office-based in a fast-paced, high-energy sales environment.
• Extensive use of computer systems, headsets, and CRM software throughout the workday.
• 1+ years of experience in sales, telemarketing, or call center environments, preferably in home improvement or a related industry.
• Proficiency in CRM systems and call tracking software is a plus.
• Ability to handle rejection, stay motivated, and adjust sales techniques as needed.
• Requires prolonged periods of sitting at a desk while making and receiving phone calls.
• Highly motivated, goal-oriented, and able to work in a fast-paced environment.
• Ability to manage a high volume of calls while maintaining quality conversations.
• Ability to handle objections confidently and guide potential customers toward scheduling an appointment.

Benefits

• Competitive base salary plus commission opportunities.
• Collaborative, high-energy work environment with ongoing training and development.
• Opportunity for career growth within a rapidly expanding organization.

Training + Development

Interview process

Visa Sponsorship

Security clearance