Brivo offers cloud-based access control and security solutions for buildings and enterprises.
Test, diagnose, and analyze returned hardware to identify defects and report findings.
6 days ago ago
$60,000 - $65,000
Junior (1-3 years)
Full Time
Rockville, MD
Onsite
Company Size
400 Employees
Service Specialisms
Cloud Access Control
Security Solutions
Mobile Credentials
Access Management
Surveillance Integration
Enterprise Security Systems
Sector Specialisms
Commercial Real Estate
Buildings
Enterprise
Property Management
Visitor Management
Cybersecurity
Workforce Management
Identity Management
Role
Description
module swaps
diagnostic testing
failure analysis
data recording
technical liaison
equipment calibration
Perform minor maintenance or module swaps on certain product lines as required, preparing units for refurbishment or re-entry into inventory
Employ advanced diagnostic tools (multimeters, oscilloscopes, specialized software) to determine the exact cause of failure (e.g., manufacturing defect, component failure, environmental damage, user installation error)
Accurately categorize failed units (e.g., No Fault Found, Component Failure, Customer Damage) to ensure correct credit, replacement, or scrap processing
Conduct detailed, multi-stage electrical and functional testing to accurately replicate the reported failure and isolate the defective component (e.g., circuit board, sensor, firmware error)
Prepare detailed failure analysis reports, including photographs, test logs, and conclusive findings, to be shared with the Engineering and QA departments. Utilize categorized failure data to develop and maintain key performance indicators (KPIs) and quality metrics.
Ensure all test results, findings, and diagnostic steps are meticulously recorded in the CRM/ERP/RMA tracking system (e.g., Salesforce, NetSuite)
Act as the primary technical liaison between the field service teams (installers/technicians) and internal engineering, communicating recurring installation and product issues
Log and manage incoming defective units, verifying serial numbers, RMA information, and reported failure symptoms against the customer's claim to ensure accurate processing
Recommend improvements to product design, installation guides, and testing procedures based on trends identified in returned hardware
Maintain and calibrate diagnostic equipment and assist in developing new, more efficient test methodologies
Requirements
soldering
oscilloscope
sap
associate degree
embedded systems
analytical thinking
Expert ability to read schematics, wiring diagrams, and technical specifications
Meticulous approach to diagnosing failures and documenting every step of the testing process
Software/Firmware Knowledge: Basic understanding of embedded systems, firmware flashing, and command-line interfaces for network diagnostics
An Associate’s Degree in Electronics, Computer Engineering Technology, or a related technical field is preferred; equivalent technical certification and professional experience may be considered
Proficiency in soldering techniques for component-level repair is a significant plus
Strong analytical and critical thinking skills to trace complex problems to their root cause
Testing Equipment Proficiency: Skilled use of oscilloscopes, digital multimeters, spectrum analyzers, and power meters
2+ years of hands-on experience in electronic repair, component-level troubleshooting, or failure analysis of complex hardware products
Ability to communicate technical findings clearly, both verbally (to engineering) and in writing (in reports)
Proven ability to manage a queue of work, prioritize tasks, and work independently with minimal supervision
Proficient in using ERP/CRM systems (e.g., SAP, Salesforce) and Google Sheets for data logging and reporting
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 2002
Year Established
The year the company was established and began its journey in revolutionizing building access management.
Revolutionized building access management with its cloud-based solutions.
A pioneer in cloud security technology, providing scalable solutions for various industries.
Specializes in providing seamless integration for security systems, including access control, video surveillance, and mobile solutions.
Serves a diverse range of industries, including commercial and residential sectors.
Focuses on delivering simple, scalable, and secure solutions with an emphasis on ease of use and reliability.
Notable for the Brivo Onair platform, enabling remote monitoring and management of access control systems.
Works with large enterprises, small businesses, property managers, and security providers.
Integrates smart locks, biometric systems, and mobile credentials in addition to traditional access control.
Culture + Values
Passionate about innovation.
Committed to customer success.
Believe in a culture of collaboration.
Prioritize integrity and transparency.
Embrace diversity and inclusion.
Act with urgency and efficiency.
Continually strive to improve.
Value accountability and ownership.
Environment + Sustainability
2030
Net Zero Emissions Target
Committed to achieving net zero by 2030.
Actively seeks sustainable solutions and energy-efficient technologies.
Incorporates green building certifications into operations.
Has reduced energy consumption through cloud-based infrastructure.
Aims to lower environmental footprint with smarter product designs.
Inclusion & Diversity
This organization fosters a culture of inclusion and belonging.
The company has a focus on increasing gender diversity in tech roles.
This organization works to improve representation of women in leadership positions.