Systems Support Associate
U.S. Engineering
Front‑line IT support for staff, handling hardware/software/network issues.
8 days ago ago
$24 - $34
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Kansas City, MO
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Mechanical Contracting
Facility Management
On‑call Service
Preventative Maintenance
Test & Balance Validations
Energy & Sustainability
Commissioning
Off‑site Manufacturing
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
ticket resolution
network troubleshooting
asset management
workstation deployment
patch management
user training
- Ensure systems and workstations are compliant with organizational policies and security standards.
- Take full responsibility for ensuring the correct and timely resolution of tickets.
- Travel as required to conferences and continuing education.
- Communicate at a high level with the IT team members and customers.
- Evaluate and resolve network connectivity or communications systems issues.
- Assist with asset tracking as well as inventory procurement and management.
- Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
- Support process compliance.
- Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate.
- Responsible for end user training on standard issue equipment and common applications.
- Set up and deploy new user workstations or accounts.
- Install and configure software or hardware updates or patches.
- Develop and foster effective relationships.
- Manage customer expectations.
- Complete documentation in the helpdesk ticketing system on all work performed.
- AbilitiesCommunicate at a high level with the IT team members and customers.Manage customer expectations. Prioritize and manage multiple tickets and maintain calm under pressure.Take full responsibility for ensuring the correct and timely resolution of tickets.Present information and respond to questions from groups of managers and customers.Develop and foster effective relationships.Communicate and collaborate effectively, verbal and written.Operates with a keen sense of detail with urgency – results driven.Desire for continuing education to foster individual skills development. Responsible for end user training on standard issue equipment and common applications. Work on our production floor or at jobsites, always with safety as the priority. Explain complex technical issues in language suitable for all team members regardless of computer/technical experience. Work as a team to manage inventory at multiple locations: record and track purchases, unpack and shelve new stock, maintain database.
- Present information and respond to questions from groups of managers and customers.
- Explain complex technical issues in language suitable for all team members regardless of computer/technical experience.
- Work as a team to manage inventory at multiple locations: record and track purchases, unpack and shelve new stock, maintain database.
- Work outside of normal business hours as required to maintain customer satisfaction.
What you bring
lan/wan
exchange
active directory
ms office
bachelor's
troubleshooting
- High School Diploma or equivalency required.
- 1-3 years desktop support experience in a Microsoft Enterprise environment with 100+ employees.
- Prioritize and manage multiple tickets and maintain calm under pressure.
- Frequent lifting, bending, stooping, reaching while handling computer equipment.
- Components in LAN/WAN networks.
- Skills:Professionalism, Customer service, Documentation, Troubleshooting, Communication, Intrapersonal, Collaboration, Organizational.
- Communicate and collaborate effectively, verbal and written.
- Frequent use of computer, including keyboard, viewing monitor for extended periods of time, physically moving throughout the office, jobsite trailer, or work area with infrequent use of a ladder or extended kneeling, crawling, etc. to complete IT related network cabling, equipment installation, and troubleshooting.
- Network based applications such as: Exchange, AD, application license managers, etc.
- Experience in mechanical, specialty trades contractor, or large general construction industry is a plus.
- Applications (MS Office, IE, Chrome, Bluebeam, Skype, Autodesk Collection)
- Hardware (printers and plotters, VOIP phone systems, PC hardware, iPads, cell phones)
- Bachelor’s degree in Computer Systems / Information Technology or equivalent preferred.
- Professionalism, Customer service, Documentation, Troubleshooting, Communication, Intrapersonal, Collaboration, Organizational.
- Knowledge of: Network based applications such as: Exchange, AD, application license managers, etc.Hardware (printers and plotters, VOIP phone systems, PC hardware, iPads, cell phones)Applications (MS Office, IE, Chrome, Bluebeam, Skype, Autodesk Collection)Components in LAN/WAN networks.
- Operates with a keen sense of detail with urgency – results driven.
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
- Work on our production floor or at jobsites, always with safety as the priority.
- The range for this position has been established at $24.50 hr to $34 hr per hour and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
- Occasional day trips between construction job sites, offices and manufacturing facilities.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship will be provided; candidates must already be authorized to work in the u.s.
- pre‑employment drug screening required.
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Company
Overview
High-Rise Buildings
Notable Projects
Renowned for constructing high-rise buildings and energy-efficient solutions.
- Committed to delivering high-quality mechanical, electrical, and plumbing services.
- Specializes in delivering complex and large-scale projects across various industries.
- Known for work in energy, infrastructure, industrial, and commercial construction.
- Known for handling challenging projects, including high-rise buildings and energy-efficient solutions.
- Projects often involve meticulous planning and cutting-edge technologies.
- Known for providing expert solutions in water resources, energy, and industrial systems.
- Has a track record of success and adapts to industry changes.
- Safety first: We are committed to protecting the health and safety of our employees, customers, and community.
- Integrity: We uphold the highest ethical standards in everything we do.
- Excellence: We strive for excellence in all our projects, delivering the highest quality work.
- Collaboration: We believe in teamwork and collaboration to achieve the best results.
- Innovation: We embrace innovation to drive progress and solve problems creatively.
- Customer Commitment: We are dedicated to meeting the needs of our customers and providing exceptional service.
2050
Net Zero Commitment
The company aims to achieve net-zero emissions by this year, demonstrating a long-term commitment to combating climate change.
- Implement energy-efficient solutions to reduce environmental impact across projects.
- Integrate sustainable and environmentally-friendly practices in all stages of design and construction.
- Focus on reducing waste and increasing recycling efforts across operations.
- Help clients achieve certifications like LEED and other green building standards.
Percentage Increase
Women in Workforce and Leadership
The percentage of women in the workforce and leadership roles is actively monitored and has been increased through targeted initiatives.
- Goal to increase gender representation in leadership roles.
- Focused efforts on creating an inclusive workplace culture that fosters diversity at all levels.
- Ongoing support and development programs for underrepresented groups within the organization.
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