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Assistant Manager - FirstLine Support (French Language Expert)
John Cockerill
First-level IT support for users, handling tickets, incidents, and escalations.
10 days ago ago
Intermediate (4-7 years)
Full Time
Mumbai Metropolitan Region
Office Full-Time
Company Size
6,466 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Turnkey
Project Management
Construction services
Architecture
Sector Specialisms
Industrial
Energy
Infrastructure
Chemical
Steelmaking
Petro-chemicals
Railways
Ports
+12 more
Role
Description
ticket intake
ticket categorization
impact assessment
ticket documentation
request escalation
knowledge base
Requirements
itil
microsoft365
ticketing
atlassian
bachelor's
bilingual
Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Since 1817
Year Established
The company has a long-standing history, tracing its origins back to 1817.
Revenue €1.2B
2023 Revenue
The company generated over €1.2 billion in revenue in 2023, showcasing its global impact.
Culture + Values
Environment + Sustainability
100% hydrogen
H₂ readiness
Steam generators certified to operate entirely on hydrogen.
15,000 m²
Solar panels
Installed to achieve energy self-sufficiency in headquarters.
Inclusion & Diversity
33% Workers, 67% Staff
Workforce Composition
Company's workforce is divided into 33% workers and 67% staff.
41 Avg Age, 51 Nationalities
Diverse Team
The team has an average age of 41 and includes employees from 51 different countries.
4 Internal Start-Ups
Innovation Ecosystem
Launching four internal startups through a bootcamp program since 2018.
12% Reduction
Safety Improvement
Accident rate decreased by 12% between 2017 and 2018.
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Company Overview
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