Guest Service Agent at Fisher Island Club in Fisher Island, FL | Kablio

Fisher Island Club

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Guest Service Agent

Fisher Island Club

Exclusive luxury destination offering world-class amenities and services on a private island.

Handle guest check‑ins/outs, reservations and provide service at Fisher Island Club.

15 days ago ago

Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)

Full Time

Fisher Island, FL

Onsite

Company Size

500 Employees

Service Specialisms

Membership Services

Catering

Hospitality

Club Cottages

Marina Services

Spa Services

Golf

Tennis Facilities

Sector Specialisms

No specialisms available

Role

Description

booking management

guest check‑in

guest check‑out

complaint handling

group reservations

payment verification

Maintain updated records of bookings and payments
Welcome guests upon their arrival and assign rooms
Respond to clients' complaints in a timely and professional manner
Register guests collecting necessary information (like contact details and exact dates of their stay)
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Perform all check-in and check-out tasks
Manage online and phone reservations
Provide information about our hotel, available rooms, rates and amenities
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Inform customers about payment methods and verify their credit card data

Requirements

hotel experience

communication

organization

cloudbeds

roomkeypms

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Excellent communication and organizational skills
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1900s

Historic Beginnings

Established in the early 1900s, the community has grown into a prestigious destination for luxury living and vacationing.

A private island community offering elite residences, resorts, and unparalleled services.
Renowned for its exclusive access, Fisher Island Club features luxury estates, private beaches, and recreational facilities.
The club’s facilities include a world-class golf course, fine dining options, a marina, and tennis courts.
Fisher Island Club blends natural beauty with first-class amenities, creating a sophisticated, secluded environment.
Home to a diverse range of activities from water sports to wellness retreats, Fisher Island offers a perfect balance of relaxation and adventure.

Culture + Values

40 Countries

Global Community

Members come from a diverse international community, representing people from more than 40 countries around the world.

A symbol of timeless elegance and sophistication
Privacy and exclusivity
Accessible only by ferryboat or private yacht — emphasis on luxury experience
Offering world‑class amenities: private beach, championship golf, Grand Slam tennis, marinas, spa, observatory, aviary

Environment + Sustainability

Installed energy-saving lighting sensors and controls across club facilities
Frequency Drive Project to optimize air-conditioning systems and reduce energy waste
Rainwater sensors on golf course to prevent irrigation during rainfall
Member of Clean the World soap and amenity recycling programme
Offers linen and towel reuse options in hotel operations
Recycles cooking oil into renewable diesel fuel
Implementing food composting in F&B venues
Aiming to eliminate all single-use plastics from the island

Inclusion & Diversity

Articles

Membership Inquiry