Service Order Manager

Description

• Collaborates with internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns. Coordinates with Project Manager for outage/project critical deliveries to ensure project execution on time.
• Reviews, checks and prepares as necessary all shipping documentation to ensure all country specific requirements are fulfilled. Prepares all necessary documentation for invoicing and revenue recognition.
• Owner of the order management process from handover through to invoice of spare parts business. Supports the PM team in the material delivery of Repair & Overhaul and Modernization & Upgrade business. Ensure the update and analysis of key service indicators (OTD, PDBL, etc.).
• Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met. Align and coordinate the execution of service orders together with the PCC Parts Execution team in ME&AP.
• Customer management for orders under execution, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any issues. Responsible for order booking, raising purchase orders on internal and external supplier, issuing order confirmations to the client, expediting delivery and coordinating shipments with the customer and freight forwarders.

Requirements

• Solid computer literacy and experience with Microsoft Office Suite. Proficiency in order management tools and concepts.
• Excellent communication, networking, and relationship-building skills. Fluent in English, with additional languages applicable for the assigned region being an advantage.
• A bachelor's degree in engineering, business administration, logistics, or a related field.
• Familiarity with CRM (Salesforce) and ERP software (i.e. SAP) is highly desirable. Specific exposure in SAP T-codes (VA01 – Sales Order Entry, VF01 – Create Invoice, ME23N – Display Purchase Orders, ME51N – Create Purchase Requisition, VL10B – Create Delivery Note) is an added advantage.
• 10-15% domestic / international travel may be required.
• 3-5 years of relevant experience in project management, service business, order management or a related field. Experience in Oil&Gas industry or with rotating equipment under a service oriented organization is a plus.
• Team player and problem solver

Benefits

• Opportunity for remote/flexible work
• Opportunity to work on challenging projects in an exciting environment
• Professional development opportunities within the company

Training + Development

Interview process

Visa Sponsorship

Security clearance