Paralegal

Description

• Represent the company in Small Claims Court and Consumer Protection Ontario or other administrative bodies, where applicable.
• Assist in internal investigations related to customer disputes and incidents.
• Conduct legal research as required on issued including consumer protection legislation and warranty obligations.
• Maintain accurate and organized legal files and case tracking systems.
• Draft legal documents including settlement agreements, demand letters, affidavits, and court forms.
• Manage and respond to consumer and subrogated complaints and small claims involving product liability or service-related disputes.
• Monitor and report on changes in Ontario’s Consumer Protection Act, Sale of Goods Act, and related legislation.
• Liaise with internal departments to gather facts and support legal strategies.
• Provide advice and guidance to legal clerks on claim management and resolutions.

Requirements

• Excellent communication, negotiation, and drafting skills.
• Trial experience is required.
• Licensed and in good standing with the Law Society of Ontario (LSO).
• Proficiency in legal research tools and Microsoft Office Suite.
• Minimum 2 years of experience as a paralegal, preferably in a corporate or consumer-focused legal environment.
• Strong understanding of Ontario’s consumer protection laws, and small claims procedures.
• Experience handling product-related claims, warranty disputes, or consumer complaints.
• Knowledge of risk management and compliance frameworks in a corporate setting.
• Familiarity with regulatory bodies such as Consumer Protection Ontario.

Benefits

• Career paths so you can advance in the company
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• The tools you need to succeed – including the tools for the job as well as training and development programs
• A great benefits plan for you / your family

Training + Development

Interview process

Visa Sponsorship

Security clearance