Description
quality planning
continuous improvement
quality audits
cafm systems
performance reporting
stakeholder collaboration
In this key role, you will own and enhance all contract quality processes, ensuring best practice, compliance and continuous improvement are embedded throughout service delivery.
This role also includes supporting strategic stakeholder relationships, helping to optimise systems, processes and documentation to ensure alignment with both contractual expectations and industry frameworks.
You will work closely with operational teams, the client and cross-functional business partners to ensure the highest standards are consistently achieved and evidenced.
As Quality Manager, you will be responsible for maintaining and evolving the contract Quality Plan, providing robust reporting, leading performance reviews, and acting as the central point of expertise for all quality-related matters.
- Act as the contract lead for quality control, developing and maintaining contract and service-level Quality Plans.
- Drive continuous improvement across all service lines and embed consistent ways of working.
- Conduct quality audits, assess compliance, and present findings and recommendations to key stakeholders.
- Ensure effective utilisation of CAFM platforms and other digital systems for accurate reporting and audit trails.
- Produce clear management information and reporting to demonstrate performance, highlight improvement opportunities and address non-conformities.
- Lead performance reviews and support operational teams with action ownership and resolution.
- Support strong collaboration with service leads and stakeholders to ensure streamlined, aligned processes.
- Provide expert advice, guidance and support on all aspects of quality management, assurance and governance.
Requirements
quality management
iso 9001
excel
facilities management
stakeholder management
client-facing
ISS Facility Services are seeking an experienced and driven Quality Manager to oversee quality assurance and governance across hard and soft FM services, at one of their large Healthcare contracts in Reading.
- Confident working with, interpreting and improving quality systems and documentation.
- Hands-on, collaborative and comfortable operating in a client-facing environment.
- Able to influence, challenge and support operational teams to drive high performance.
- Strong background in quality management, ideally gained in Facilities Management or another regulated service industry.
- Highly detail-oriented with strong analytical and data management capabilities (Excel proficiency essential).
- Excellent stakeholder management and relationship-building skills.
- Proven experience of working to ISO 9001:2015 (internal auditor certification or working towards is highly desirable).
Benefits
Information not given or found
Training + Development
Information not given or found
