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Permit Operations Lead (Remote)
Permitflow
Lead full lifecycle construction permitting, client liaison & process optimization.
12d ago
$70,000 - $100,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
New York, NY
Remote
Company Size
87 Employees
Service Specialisms
Permit Consulting
Construction Permits
Regulatory Compliance
Project Management
Engineering
Architecture
Design
Property Development
Sector Specialisms
Construction
Trades
Role
What you would be doing
customer liaison
permit management
approval tracking
report generation
process optimization
compliance assurance
- Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
- Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
- Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
- Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
- Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.
- Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
What you bring
permitting
5+ years
leadership
data-driven
customer‑centric
project management
- Initial assessment, 30 minutes
- Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth.
- Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
- Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
- Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
- Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.
- 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
- Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.
- Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
- Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.
- Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
- Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
- Competitive Salary ($USD)
- 100% Paid health, dental & vision coverage
- Permitting take-home challenge, 1-3 hours, 3 day time limit
- Second Hiring Manager interview, 30 minutes
- Equity packages
- Unlimited PTO
- Home office & equipment stipend
- Company issued laptop
- Team building events
- Recruiter interview, 20 minutes
- Hiring Manager interview, 30 minutes
Information not given or found
Interview process
- initial assessment (30 minutes)
- recruiter interview (20 minutes)
- permitting take‑home challenge (1‑3 hours, 3‑day limit)
- hiring manager interview (30 minutes)
- second hiring manager interview (30 minutes)
- offer
Information not given or found
Security clearanceInformation not given or found
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Company
Overview
$5.5 M
Early Seed Funding
Raised in May 2023 to fuel rapid tech development and geographic expansion.
$31 M
Series A
Secured in February 2024 for tech development and geographic expansion.
$600 M
Total Project Value
Cumulative value of projects permitted, spanning single-family homes to commercial builds.
5,000+
Housing Units
Total housing units permitted across various project types.
- Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
- Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
- Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
- Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
- Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.
- We prioritize customer success above all else.
- We aim for simplicity in everything we do.
- We deliver innovative solutions to meet customer needs.
- We strive for excellence in all our efforts.
- We uphold integrity above all other considerations.
2030
Carbon Neutrality Goal
Targeting net-zero emissions by 2030 through various sustainability initiatives.
- Reducing waste through process optimizations
- Incorporating sustainable solutions in product offerings
- Monitoring and minimizing energy consumption across all operations
- Focused on building a diverse and inclusive workforce
- Implementing equal opportunity recruitment practices
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