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IT Help Desk Support
Plaskolite
Provide frontline IT support, troubleshoot hardware/software, manage accounts, minimize downtime.
5d ago
Junior (1-3 years)
Full Time
Lancaster, PA
Onsite
Company Size
2,000 Employees
Service Specialisms
Manufacturing
Plastics Fabrication
Design
Engineering
Custom Solutions
Sector Specialisms
Architecture
Art & Design
Lighting
Role
What you would be doing
office support
pc repair
user setup
after hours
help desk
issue resolution
- Assist users with typical Microsoft Office Suite questions
- Repair of PC’s and printers when needed
- Responsible for new user setup, including physical placement of equipment
- Support after hours and weekends on a rotational basis
- Closely monitor the help desk activity
- Address help desk technical issues such as hardware failures, password issues, connectivity issues
What you bring
associate degree
hardware troubleshooting
windows
ms office
technical support
customer service
- Associate degree in a technical discipline or equivalent training/work experience
- Hardware troubleshooting skills for PC, Printers, and Peripherals
- Windows operating system familiarity & MS Office Suite experience
- Strong communication and documentation skills
- Ability to cover weekends and after hours on a rotational basis
- Experience in technical support or help desk roles requiring client support
- Experience working with manufacturing-based systems is a plus
- Broad aptitude in technical troubleshooting
- Basic understanding of computer networking, cables, and security
- Understanding of basic computer networking concepts and cabling
- Excellent customer service skills via telephone calls, messaging, and emails
- Required to travel to other local sites as needed
- Ability to travel to other local sites as needed
- Sign-On Bonus
- Generous Paid Time Off
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance
- 401(k) with Employer Match
- Paid Holidays
- Employee Discount Program
- Escalate help desk tickets that need higher-level support
- Voluntary Insurance Offerings (Life, Pet, Cancer, Hospital, Disability and more)
- Medical, Dental, and Vision Insurance on Day One
- Reassign help desk tickets that belong to other members of the team
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1950
Year Founded
Began as a small manufacturer, eventually expanding into acrylic sheet production.
18 Plants
Global Manufacturing Network
Operates facilities across North America, Europe, Mexico, and more.
2023
Strategic Expansion
Opened a facility in Matamoros and expanded capacity in Zanesville, boosting operations.
$740M
Annual Sales
Demonstrates strong market presence with significant revenue generation.
- Pivoted from hula-hoops and flyswatters to acrylic sheet production.
- Expanded portfolio to include polycarbonate, ABS, PETG, PVC, HDPE, and PMMA polymers.
- Typical projects include glazing panels, safety shields, lighting fixtures, transportation components, signage, and point-of-purchase displays.
- Made strategic acquisitions from Covestro and Trinseo to become the only North American producer of extruded, continuous-cast, and cell-cast acrylic.
- putting our people first
- striving to treat our employees, customers, community, and world, with kindness, dignity and respect
- executive-sponsored ESG core committee with cross-departmental working groups to ensure accountability
- continued focus on transparent, data-driven ESG measurement and year-over-year improvement
- strong employee participation via allyships, employee resource groups, mentoring programs, and formal training
50-80% Recycling Rates
Manufacturing Efficiency
Across manufacturing sites, recycling rates consistently achieve between 50-80%.
Over 90% Scrap Recycling
Efficient Resource Use
The recycling program maintains over 90% internal scrap recycling efficiency.
70%+ Waste Reduction
Waste Management Performance
Some manufacturing sites have reduced waste disposal by over 70% compared to previous levels.
75%+ Emissions Reduction
Environmental Impact Mitigation
Water and air emissions have been reduced by more than 75% over the past two decades.
- Recyclable & long-lasting products; responsible manufacturing; enabling green innovation
- Products made from acrylic, polycarbonate, and other thermoplastics are recyclable; packaging uses cardboard/masking film; designed for long service-life
- Usage includes materials for lighter mass-transit vehicles, energy-efficient LED lighting, solar panels, skylights, greenhouses, and sound barriers; used in food-safe sneeze guards and safety/security glazing
- Recycling program keeps hundreds of millions of pounds of waste from landfills annually through a three-step process: pre-treat, densify, granulate
- IAPD Environmental Excellence Award (Silver) recognition for sustainable practices
- Expanded community relations, volunteering, and feeding programs as part of the social pillar of ESG.
- Internal training programs and mentoring opportunities have been expanded.
- Continuous employee engagement through allyships and employee resource groups.
- No publicly disclosed gender statistics or specific DEI metrics found.
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