Leasing Professional

Description

• Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.
• Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
• Continuously review performance reports weekly. Use data to analyze what is needed to lease available and upcoming apartments. Make recommendations to Property Manager as to what you believe will help the process.
• General clerical assistance including but not limited to managing phones, entering maintenance service requests in the property management software and ordering office supplies.
• Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable. Take Sparkle Bucket to spot clean any vacant available if necessary in order to maintain the high standard of which FCI Residential is synonymous for.
• Plan, organize and attend resident functions.
• Complete required training courses either online or in person meetings.
• Treat every guest with enthusiasm, integrity and empathy.
• Develop and maintain first class customer service relationships with prospects and residents.
• Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads. Participate in outreach marketing activities when necessary to obtain prospective residents.
• Create content for social media.
• Manage and resolve resident concerns including maintenance service requests. Follow up with residents to ensure quality service.
• Accurately prepare and have thorough knowledge of all lease-related paperwork. This includes processing applications, preparing move in information, renewal letters and renewal lease, move out requests and any other forms utilized as they relate to leasing and resident relations.
• Ensure guest’s information is complete and entered in the property management software and follow up is completed for prospects.
• Sell the community’s features and services to prospects with thorough product knowledge of the property, sister properties and competitors.
• Prepare market surveys monthly and have full knowledge of competitors’ features in comparison to your community. Must visit the properties twice yearly.

Requirements

• High School diploma or general education degree (GED) is preferred.
• Responsible for knowledge of management company and community policies and procedures.
• English required (bi-lingual a plus).
• The ability to organize and prioritize workload is essential.
• Sound technical skills, analytical ability, good judgment and strong operational focus.
• Ability to establish credibility throughout the organization with both management and team members.
• Ability to travel for property errands or training classes. Must have a valid driver’s license and automobile insurance coverage at all times.
• Self-starter who takes initiative and works well independently, is organized and able to multi-task and pays attention to detail.

Benefits

• Flexibility to work longer work hours and odd schedules in order to fulfill job duties such as resident events.

Training + Development

Interview process

Visa Sponsorship

Security clearance