Customer Service Advisor at Marshalls Plc in Rogerstone, Wales, United Kingdom | Kablio
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Customer Service Advisor
Marshalls Plc
Leading provider of hard landscaping products for public and private sector projects.
Handle customer inquiries, process orders, promote products and ensure smooth service.
6 days ago ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Rogerstone, Wales, United Kingdom
Onsite
Company Size
2,300 Employees
Service Specialisms
Landscaping
Paving
Hardscaping
Sustainability Services
Design Services
Consulting
Engineering
Sector Specialisms
Landscaping
Building Products
Roofing Products
Hard Landscaping
Concrete Drainage
Concrete Bricks
Mortars and Screeds
Aggregates
+17 more
Role
Description
Requirements
organisational
detail‑oriented
industry knowledge
customer service
problem solving
communication
Good organisation, planning and time management
Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
Knowledge of the building industry and its environment
Ability to build rapport with customers and colleagues with a positive and upbeat approach
Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
Extensive confident customer service background
A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
Excellent communication skills, both verbal and written
Benefits
Share purchase scheme
Employee discount on products - Marshalls and Marley
Enhanced Maternity, Paternity and Adoption pay and leave
5% company matched pension scheme
Guaranteed Christmas holidays
Development and training opportunities
Life assurance
Health care cash plan
Cycle to work scheme
Free onsite parking
34 days per annum or the equivalent in hours (inclusive of bank holidays)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1890
Year Established
The company was founded in 1890, marking over a century of evolution in the landscaping industry.
Specializes in designing and manufacturing products that transform both urban and rural environments.
Known for providing high-quality materials for public realm projects, residential developments, and commercial ventures.
Delivers large-scale infrastructure solutions for transport networks, utilities, and government works.
Famous for iconic projects such as London's Crossrail, and key infrastructure developments across the UK.
Has a broad portfolio spanning paving, drainage, and street furniture, offering aesthetic and durable solutions.
Integrates sustainable practices into the design and manufacturing process, providing long-lasting materials for demanding projects.
Culture + Values
We are passionate about delivering high quality and sustainable products.
We value customer satisfaction and strive for excellence in everything we do.
We support our employees by fostering a culture of safety, respect, and teamwork.
We are committed to integrity, transparency, and ethical behavior.
We embrace innovation and continually improve to stay ahead in the industry.
We operate with a strong sense of responsibility to the environment and local communities.
Environment + Sustainability
22% CO2 reduction
Since 2015
The company has successfully reduced its carbon emissions by 22% over the past seven years.
100% sustainable materials
in production
The company aims to exclusively use sustainably sourced raw materials for all manufacturing processes in the near future.
20% Water Usage
by 2025
The company has made a commitment to significantly reduce water consumption across its operations.
100% Waste Diversion
from UK landfills
The company has successfully diverted all waste from landfills across its UK sites, achieving a remarkable environmental milestone.
The company has a target to achieve net zero carbon emissions by 2030.
The company is working towards making all products fully recyclable or reusable by 2030.
Inclusion & Diversity
30% women
Target senior leadership
The company has set a goal to ensure women represent at least 30% of senior leadership positions by a specific year.
6.3% pay gap
Current gender pay gap
The company reports a measurable gap in pay between genders, with ongoing initiatives to address and reduce it.
Supports inclusive recruitment practices to ensure equal opportunities for all.
Runs training and development programs for all employees to support career progression.
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