Installation Manager (Garages) Raleigh, NC

Description

• Supervises Lead Installers/Technician Assistants on his/her team; assesses performance; disciplines employees and ensures properly documented.
• Communicates with management, sales representatives, customers and administrative personnel.
• Maintains backlog and communicates with the Project Specialist to have her/him to contact customers for scheduling backlogged installations to maximize scheduling.
• Frequently communicates with the Production teams to ensure the job will get completed on time.
• Upholds buildings appearance and integrity.
• Manages all Lead Installers/Technician Assistants on his/her team; responsible for directing, coordinating, training, and evaluating the installation crews on his/her team; reports evaluations to General Manager.
• Schedules and directs Lead Installers/Technician Assistants to new installations or service calls.
• Processes documentation for new and completed jobs; delivering completed job folders to Project Specialist.
• Presents completed installation volume, AR and services information during the weekly all branch production meeting.
• Immediately informs required management and corporate personnel when an accident/incident occurs.
• Maintains, as required, truck/vehicle fleet with preventative maintenance program, log repairs, vehicle stickers/registration, and appearance.
• The employee is frequently required to talk and hear.
• While performing the duties of this job, the employee is regularly required to sit, stand and drive.
• Performs and documents all required accident/incident investigations.
• Responds promptly to customer requests for service and assistance.
• Recommends the ordering of additional equipment to safely install product on specific jobs.
• Responds to technical questions from sales forces and customers.
• Resolves customer satisfaction issues timely and professionally.
• Inspects Production teams to maintain professional appearance and image.
• Responds to requests from Project Specialist to schedule new installations or service.
• Inspects Production team for proper tools and provides instruction on proper usage.
• Ensures implementation and adherence to health and safety procedures.
• Addresses and solves serious installation/service issues, which includes potentially meeting with customers.
• Ensures Production teams have all the proper materials to complete the job prior to leaving the Branch.
• Documents detailed installation and service notes in database.
• Performs daily audits of all completed jobs to ensure customers are satisfied and final payment or financing has been received.
• If you are sick or late you must immediately notify the manager of your absence.
• Inspects job folders to ensure properly documented with all details.
• Performs, as required, Pre-Inspection and Post-inspection of new installations.
• Holds weekly production meetings that consist of safety, best practices, goals and achievements.
• Recruits, interviews, hires and trains new employees.
• Sets, implements, monitors and enforces quality control and tracking programs to meet quality objectives.

Requirements

• A successful team leader, able to manage self and others within a complex matrix environment; inspires and motivates others to perform well.
• Bachelor’s Degree in Business, Operations or Communication preferred (this degree requirement can be substituted by home improvement/construction experience).
• Able to embrace change and make improvements to working practices.
• High degree of professional ethics and integrity.
• Effective written and verbal communication with good presentation skills.
• Confident and effective decision-making skills.
• Demonstrates patience with reluctant or frustrated customers.
• Proven track record of successfully training employees in productivity and safety.
• Inspects company provided tools condition for safe usage.
• While performing the duties of this job, the employee must have full range or mobility in upper and lower body; ability to work in various positions & environments, including, but not limited to, stooping, standing, bending, sitting, kneeling and squatting for extended periods of time.
• Excellent time-management; ability to delegate tasks and implement changes appropriately and effectively; can manage stress with ease.
• Fantastic motivator; highly skilled in the art of negotiation.
• Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
• Sound judgement and ability to analyze situations and information; a highly analytical approach, able to critically evaluate ideas and information.
• Strong business acuity with solid knowledge of profitability and employee management; aligns work with the Company’s strategic goals.
• Diligent and proactive results-driven personality.
• 6+ years’ experience in production.
• Has 3+ years of experience in a management or supervisor position.
• Strong computer skills and knowledge of a range of consumer relationship management (CRM), inventory management/spreadsheet software, WORD, etc.
• Ability to coach and mentor employees on a one-on-one basis as well as a group.
• The employee must occasionally lift and/or move up to 75 pounds.
• Working knowledge of state and federal OSHA and EPA (lead/asbestos) regulations.
• Proven experience in the home improvement industry.
• Strong interpersonal and communication skills sufficient to influence internal and external stakeholders; excels working across multiple departments.
• Ability to coordinate, plan, manage and oversee the Production Department for optimum productivity.
• Has a valid driver’s license.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• Business casual
• Base salary X per year with bonus structure paid out quarterly.
• Vacation, personal days must be submitted and approved through time clock no less than two weeks before date(s) requested. Please see employee handbook for more details.

Training + Development

Interview process

Visa Sponsorship

Security clearance