Customer Support Officer

Overview

Investigate and resolve customer claims, complaints, GSLs and escalated enquiries.

Requirements

• certificate iii
• certificate iv
• energy framework
• claims policies
• customer complaints
• ombudsman

What You Bring

-Understanding of the NSW regulated energy framework -Familiarity with Essential Energy’s Claims Policies and Procedures -Certificate III in Business and Certificate IV in General Insurance or demonstrated capability through relevant experience and/or qualifications. -Proven ability to investigate, assess, and resolve claims and compensation requests -Experience in a similar role dealing with customer complaints, claims, and escalated enquiries -Experience in maintaining records in line with corporate and regulatory requirements -Experience managing Ombudsman matters within delegated limits

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About Essential Energy

-Operates an extensive network including ~183,000 km overhead lines and 360 zone substations. -Projects include rural network upgrades, solar/battery connections, and remote flood recovery efforts. -Subsidiary Intium provides innovative B2B energy solutions for Australia’s transition to renewables. -Engineers maintain infrastructure across diverse terrains from alpine peaks to coastal zones.

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