Customer Support Officer at Essential Energy in New South Wales, Australia | Kablio

Customer Support Officer at Essential Energy in New South Wales, Australia | Kablio

Company

Overview

737,000 km²

Service Area

The company operates across a vast region spanning the size of Western Europe.

A$1.79B

Annual Revenue

Generates significant revenue primarily through electricity distribution and water management services.

1.4M

Power Poles

Operates and maintains an extensive network of power infrastructure supporting rural and remote areas.

4.6/ km

Customer Density

Maintains the lowest customer density network in the National Electricity Market.

Operates an extensive network including ~183,000 km overhead lines and 360 zone substations.
Projects include rural network upgrades, solar/battery connections, and remote flood recovery efforts.
Subsidiary Intium provides innovative B2B energy solutions for Australia’s transition to renewables.
Engineers maintain infrastructure across diverse terrains from alpine peaks to coastal zones.

Culture + Values

Make safety your own
Be easy to do business with
Make every dollar count
Be courageous, shape the future
Be inclusive, supportive and honest

Environment + Sustainability

1.54 + 2.08 GW

Renewables Connected

11 large-scale renewables and over 34,000 small-scale systems connected in the 2023-24 period.

33.7%

Renewables Contribution

Renewables supplied a significant portion of the network load by June 2024.

>96%

LED Lighting Rollout

Converted a vast majority of streetlights to LED in the 2022-23 period.

4 tonnes CO₂

CO₂ Reduction

Reduced emissions with Australia's first hydrogen-based power system in under a year.

Net‑zero transition supported through electrification, EV scale‑up and optimised network connections
Electrified fleet, deployed renewables and actively reduced network distribution losses
Facilitated EV infrastructure across network and transitioned from 240 V to 230 V to increase export capacity
Governance via Board, Executive, Sustainability Steering Committee with transparent public reporting
Deployed first large network battery in Port Macquarie to support rooftop solar exports

Inclusion & Diversity

30%

Female Participation Target

Committed to ≥30% female participation in the workforce.

6 Scholarships

Indigenous Scholarships

Awarded to university students as part of inclusion efforts.

26 Weeks

Parental Leave Duration

Number of weeks of parental leave offered to employees.

21%

Female Workplace Participation

Current percentage of female representation in the workforce.

Inclusion Advisory Group established to address intersectionality
Corporate mentoring program launched for all employees
Completed first Innovate Reconciliation Action Plan; second RAP under development
Launched internship program
Exemption to allocate 30% of early-talent roles to women
Delivered disability-aware recruitment training
Conducted LGBTQIA+ awareness training and developed Autism awareness resources
Menopause Friendly Australia accredited and Family Inclusive Workplace certified
Bronze tier in Pride in Diversity’s Australian Workplace Equity Index
Endorsed by WORK180 with Large Enterprise and Flexible Working Awards (2025)
Flexible work options

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