Mission to positively change lives by connecting highly motivated resources, combining motivational matching with technical excellence to drive future growth.
Professional and efficient recruitment services with a strong focus on understanding client needs and building long-term relationships.
Operates in key sectors including engineering, energy, construction, and technology through its divisions: Engineering, Construction, Energy, and Technology.
About the client
About the client
Information not given or found
Role
Description
team leadership
complaint management
workload management
reporting
process improvement
hr administration
Lead, train, and mentor the Customer Service team.
Manage and resolve B2C complaints, including escalations.
Monitor workloads and distribute tasks effectively.
Produce reports for senior management and recommend process improvements.
Authorise leave and expenses, and conduct disciplinary procedures when required.
Requirements
team management
b2c
problem solving
conflict resolution
cross-functional
escalation handling
Minimum 2 years' experience managing a team in a B2C environment.
Strong complaints-handling, problem-solving, and conflict-resolution skills.
Proactive, approachable, and thrives in a fast-paced, busy environment.
Motivated, friendly, and able to maintain high team morale and engagement.
Experience working with cross-departmental teams and handling high-profile escalations.