Strategic Accounts Receivable Specialist
Watts Water Technologies
Handle $8M AR portfolio, resolve disputes, manage customer relationships, and support finance operations.
10 days ago ago
$26 - $30
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Andover, MA
Hybrid
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Residential
Commercial
Plumbing
Heating
Water Quality
Water Purification
Radiant Heat
Flow Control
Role
What you would be doing
credit memo
payment processing
ar management
invoice distribution
collection analysis
customer coordination
- Prioritize, resolve, and escalate any issue within 15 days of notice
- Maintain productive and collaborative relationships with other Watts employees.
- Deliver on key performance metrics as established in the goal/review process
- Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements
- Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes
- Provide backup support for team members and contribute to a collaborative team environment
- Transact credit card payments via online tool for applicable customers
- Troubleshoot issues that are significant and assess impacts and solutions
- Manage the tactical relationship of the customers as representative of the Finance Shared Services organization
- Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates
- E-mail and mail invoices and bills of lading as necessary and per customer requests
- Coordinate Customer meetings and prepare the topics for review and/or resolution
- Maintain a strong communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary.
- Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation
- Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables
- Maintain an accurate and up to date collection note system for all defined customers
- Identify and assist in the preparation of accounts for placement with collection agencies
- Provide support for common proof of delivery and/or product shortage claims
- Support and coordinate the activities of an AR portfolio more than $8M USD
- Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)
What you bring
accounting degree
accounts receivable
sap
excel
compliance
problem solving
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Organizational Ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines
- Punctuality and dependability.
- Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience
- Excellent Communication Skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations
- Public Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environment.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Ability to remain seated/standing at a desk or workstation for extended periods.
- Accounts Receivable or Financial Shared Services experience
- Problem Solving - Capable of identifying root causes and implementing long-term solutions
- Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly
- Deduction resolution management experience
- cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles
- Technical Proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables
- Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
- Adherence to Watts’ seven
- Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.
- SAP, or large ERP systems experience
- Analytical Thinking - Strong analytical and problem-solving skills with a high attention to detail
- Professional Presence - Comfortable engaging with all levels of the organization, from staff to senior leadership.
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Multi-Currency Processing - Familiarity with international payments, currency conversions, and related compliance
- Collaborative Mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels
- 10 paid holidays and Paid Time Off
- Family building benefits, including paid maternity/paternity leave
- Continued professional development opportunities and educational reimbursement
- Comprehensive medical and dental coverage, retirement benefits
- Competitive compensation based on your skills, qualifications and experience
- Additional perks such as fitness reimbursements and employee discount programs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1874
Year Established
The company was established in 1874, marking the beginning of its legacy in water solutions.
Over Centuries
Years of Expertise
Possessing over a century of expertise in water safety and efficiency.
- A global leader in providing safe water, energy efficiency, and environmental sustainability solutions.
- Specializes in innovative water control, flow, and safety devices, emphasizing reliability.
- Serves residential, commercial, and industrial sectors across various regions.
- Solutions are widely used in plumbing, heating, cooling, and industrial processes.
- Involved in water management systems, energy-saving technologies, and water conservation solutions.
- Inclusivity as one of our strategic pillars, cultural behaviors, and global performance management
- High-performance, values-driven culture
- Family of companies…provides one of the broadest…solutions” (emphasis on collaboration and innovation)
30% reduction
Carbon Emissions Target
Committed to reducing absolute carbon emissions by 30% by 2034.
100+ million liters saved
Water Usage Reduction
Achieved a reduction of over 100 million liters in global water usage over the past decade.
62% reduction
Water Efficiency
Improved water use efficiency, achieving a 62% reduction in water intensity since 2018.
70,000+ people
Clean Water Access
Provided access to clean water for over 70,000 individuals across nine countries.
- Recognized among the Top 300 U.S. companies for environmental sustainability by Newsweek (2024 & 2025)
- Named one of America’s Climate Leaders 2023 by USA Today
- First company verified by The Water Council’s WAVE: Water Stewardship Verified program
Top Place to Work 2023
Massachusetts Recognition
Recognized as a Top Place to Work in Massachusetts, highlighting the company's commitment to creating an inclusive and welcoming environment.
- Incorporated inclusivity as a strategic pillar and cultural behavior
- No publicly available gender-related headcount or leadership statistics
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