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Front Desk Agent
Highgate
Front Desk Agent responsible for providing attentive and efficient service to guests while maximizing room revenue and occupancy.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tukwila, WA
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
guest check-in
performance improvement
shift closing
cash handling
promotion management
client delivery
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain and market promotions and guest programs.
- Assist guests with safe deposit boxes .
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Follow all cash handling and credit policies.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain a clean work area.
- Maintain a warm and friendly demeanor at all times.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Be aware of closed out and restricted dates.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
What you bring
high school
front desk
problem solving
customer service
hospitality
communication
- Have knowledge of emergency procedures and assist as needed.
- Must be able to cross-train in other hotel related areas.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Experience in a hotel or a related field preferred.
- Customer Services experience preferred.
- Computer experience required.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be able to show initiative, including anticipating guest or operational needs.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Must be able to maintain confidentiality of information.
- Be familiar with all in-house groups.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- College course work in related field helpful.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- High School diploma or equivalent required.
- Be familiar with hospitality terminology.
- Use proper two-way radio etiquette at all times when communicating with other employees.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- maintain confidentiality of information
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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