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Customer Service Supervisor
Employer undisclosedRole managed by a recruiter
Lead US commercial CS team, drive process improvements, support global transformation.
9d ago
$105,000 - $129,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Minneapolis, MN
Onsite
Role
What you would be doing
process improvement
team leadership
global transformation
technology integration
systems optimization
customer experience
- Drive process improvements that enhance efficiency, accuracy, and customer satisfaction
- Lead and coach a high-performing team with global visibility
- Support global transformation initiatives in partnership with peers around the world
- Leverage technology (Oracle, Salesforce, OCR, EDI, AI) to optimize workflows
- Influence process improvement, systems optimization, and customer experience on a global scale
- Foster a positive, collaborative, and accountable team culture
- Lead the U.S. commercial CS team, balancing day-to-day operations with strategic priorities
What you bring
leadership
oracle
salesforce
automation
qualtrics
bachelor's
- Strong team leadership experience in Customer Service or Operations (industrial manufacturing a plus)
- KPIs: SLA (phones/cases), CSAT via Qualtrics, resolution quality
- Collaborative communicator who thrives in transparent, optimistic environments
- Tech-savvy: Comfortable working with ERP/CRM systems (Oracle, Salesforce preferred) and exploring automation/AI
- Strategic mindset with the ability to see beyond daily KPIs
- Proven success with change management and process improvement initiatives
- Bachelor’s Degree
- Salary: $109,000
- Compensation: $105K–$129K + Full Benefits
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Your recruiter
Your recruiting firm
- Founded to bridge the gap between high-performing talent and growing businesses.
- Skywater Search Partners thrives in the executive search industry, consistently delivering top-tier leadership candidates.
- With deep expertise in sectors like energy, technology, and healthcare, they bring nuanced industry knowledge to every search.
- The firm has a history of placing executives who have a significant impact on both the companies they join and the industries they serve.
- Notable for their personalized approach, Skywater focuses on long-term relationships, understanding both client and candidate needs at a granular level.
- Known for handling complex, high-stakes searches across a variety of sectors, Skywater Search Partners helps organizations scale with confidence.
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