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Technical Service Representative - Automotive Coatings
Ppg
A global leader in coatings and specialty materials, providing innovative solutions to industries.
Onsite technical support for automotive coating customers, focusing on Ecoat and color control.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.
Provide resolution to customer inquiries, application process monitoring, mix-room supervisors, consignment inventory, material ordering, and hands-on support; followed by a written daily shift report.
Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Provide sales support to maintain and expand business and ensure effective start-up of new products.
Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).
Hold weekly meetings with technical experts to review weekly test reports.
Record weekly inventories and communicate to management for publication to customer and PPG internally.
Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.
What you bring
ecoat
industrial coating
teamwork
microsoft office
hs diploma
mechanical aptitude
5+ years field experience with various industrial coating technologies including Ecoat, solvent borne base coat/clear coat systems, OEM Ecoat/Paint approval process and specifications.
Ability to work well within a team environment to solve challenges.
Proficient in Microsoft programs Excel, Word, PowerPoint
Must have experience with Ecoat/color evaluation and color adjustments, Ecoat/Paint Material Adjustment.
HS diploma or equivalent required
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
Able to continually work in customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.
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