Sciens Building Solutions
Protects people and property via life‑safety, security, communication & electrical systems.
4 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Field
Company Size
1,800 Employees
Service Specialisms
Sector Specialisms
Description
renewal management
contract reestimate
upsell identification
client contact
progress reporting
customer tracking
Key responsibilities include managing all retention activities for an assigned service‑agreement portfolio, contacting each customer in writing 120 days before renewal, and re‑estimating contracts to reflect current labor rates and hours. The role aims for at least a 95 % renewal rate, prepares and participates in monthly service‑contract renewal meetings, and addresses customer concerns to secure acceptance before the renewal date.
The coordinator will manage a list of customers and their annual renewal dates, identify needs across fire alarm, sprinkler, and security systems, and upsell or expand services accordingly. Acting as the primary point of contact, they will build strong relationships, understand departmental contacts, collaborate with managers to improve service delivery, and share renewal status during weekly sales meetings.
- Manage retention activities for an assigned service‑agreement customer base.
- Contact customers in writing 120 days prior to contract renewal.
- Re‑estimate contracts using current labor rates and projected hours.
- Prepare and attend monthly service‑contract renewal meetings.
- Address customer concerns and secure acceptance before renewal dates.
- Maintain a list of customers with annual renewal dates and track status.
- Identify upsell opportunities across fire alarm, sprinkler, and security product lines.
- Serve as primary point of contact, building relationships with departmental contacts.
- Report renewal progress in weekly sales meetings and meet customers in person as needed.
Requirements
fire‑alarm
fire‑protection
security
bachelor’s
sales
problem‑solving
Ideal candidates possess fire‑alarm, fire‑protection (sprinkler/suppression), or security industry knowledge, a bachelor’s degree (or equivalent experience), and prior over‑the‑counter sales or customer‑service experience. They must be proactive, skilled at problem‑solving, communicate effectively before large audiences, and demonstrate strong negotiation abilities and a competitive spirit.
Benefits
Sciens offers a competitive salary, paid time off and holidays, 401(k) matching, short‑ and long‑term disability, medical, dental and vision options, life insurance, professional development, and tuition reimbursement. The company values knowledgeable and skilled expertise, using collective experience to protect people and property through advanced life‑safety, security, communication, and electrical systems.
- Achieve a minimum 95 % renewal rate.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Over 26 Acquisitions
Market Expansion
The company has completed over 26 acquisitions across the U.S. to fuel its growth strategy.
1,800+ Experts
Technical Excellence
A team of over 1,800 experts, including highly skilled technicians, drives project success.
750+ Certified Technicians
Skill and Competence
A workforce of 750+ certified technicians ensures high-quality installations and services.
- Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide.
- Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S.
- Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance.
- Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions.
- Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.
Culture + Values
- No official culture or values statements publicly available.
Environment + Sustainability
- No publicly stated environmental or sustainability strategy, net zero target, goals or results.
Inclusion & Diversity
- No publicly stated DEI strategy, outcomes or gender statistics.