Provider of fire protection equipment design, installation & service to commercial, industrial, institutional, government & residential clients.
Schedule and dispatch service technicians while providing customer support.
7 days ago ago
$20 - $26
Junior (1-3 years)
Full Time
Warrendale, PA
Office Full-Time
Company Size
176 Employees
Service Specialisms
Fire Protection Services
Fire Equipment Sales
Fire Suppression Systems
Fire Extinguisher Inspection
Fire Alarm Systems
Emergency Lighting
Fire Safety Consulting
Fire System Installation
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Role
Description
firepro scheduling
route optimization
technician dispatch
service monitoring
customer communication
admin support
Occasional phone and in-person communication with customers and technicians are required.
Maintain clear, courteous, and professional communication with customers, technicians, and internal teams.
Assist with administrative tasks and special projects assigned to support the broader mission of the organization.
Utilize FirePro (Microsoft Dynamics) and other scheduling tools to manage service workflows and documentation.
Collaborate with internal departments to support operational goals and contribute to continuous improvement initiatives.
Strategically evaluate and organize service routes to optimize technician scheduling and resource utilization.
Schedule and dispatch service technicians for customer visits, ensuring timely follow-ups and appointment coordination.
Monitor service requests and proactively address customer concerns to ensure high satisfaction and service excellence.
Requirements
microsoft office
firepro
erp/crm
high school
customer service
problem solving
Self-motivated and capable of working independently as well as collaboratively within a team.
Excellent verbal and written communication skills for effective interaction across all levels of the organization.
Exceptional organizational skills with strong attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with FirePro (Microsoft Dynamics) or similar ERP/CRM systems is strongly preferred.
Strong problem-solving abilities with a proactive and solution-oriented mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Must be able to sit, stand, and use a computer for extended periods.
1–3 years of customer service experience with a proven ability to build rapport and resolve issues effectively.
High School Diploma or equivalent required; post-secondary education or relevant certifications are a plus.
1–3 years of experience in scheduling, dispatching, or coordinating service technicians, drivers, or deliveries.
Standard daylight shift, Monday through Friday.
Demonstrated reliability, strong work ethic, and consistent attendance.
Benefits
Optional supplemental benefits
Business casual office environment
Hourly rate: $20.00 - $26.00, depending on experience and qualifications.
Company-paid life insurance and long-term disability insurance
Medical, dental, and vision insurance plans.
Seven (7) paid holidays annually.
Employee referral program with rewards for recommending qualified candidates.
401K Plan with Safe Harbor Match, including both traditional and Roth options.
Paid time off (PTO) available during your first year of employment.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1946
Year Founded
Established as a modest extinguisher supplier, laying the foundation for future growth.
$50+ Million
Annual Revenue
Reflects the company's significant contribution to the regional fire protection market.
60+
Service Vehicles
A robust fleet enabling extensive service coverage for installations and emergencies.
Family‑owned and WBE‑certified, headquartered in Warrendale, PA, serving Pennsylvania, Ohio and West Virginia.
Delivers complete solutions including fire alarms, sprinkler systems, clean‑agent and industrial suppression, extinguishers, hood systems, emergency lighting, and vehicle/marine systems.
Also offers certified fire extinguisher training with live burn simulators and 24/7 emergency service coverage.
Works across sectors such as industrial facilities and government institutions as well as commercial, institutional and residential properties.
Culture + Values
They act with integrity in every action.
They demonstrate a strong commitment to safety and quality.
Their service is customer-focused.
They prioritize innovation in their service and products.
They value teamwork and collaboration.
They maintain accountability at every level.
Environment + Sustainability
Commitment to reducing carbon footprint
Incorporating energy-efficient systems in operations