Customer Service Representative

Description

• Occasional phone and in-person communication with customers and technicians are required.
• Maintain clear, courteous, and professional communication with customers, technicians, and internal teams.
• Assist with administrative tasks and special projects assigned to support the broader mission of the organization.
• Utilize FirePro (Microsoft Dynamics) and other scheduling tools to manage service workflows and documentation.
• Collaborate with internal departments to support operational goals and contribute to continuous improvement initiatives.
• Strategically evaluate and organize service routes to optimize technician scheduling and resource utilization.
• Schedule and dispatch service technicians for customer visits, ensuring timely follow-ups and appointment coordination.
• Monitor service requests and proactively address customer concerns to ensure high satisfaction and service excellence.

Requirements

• Self-motivated and capable of working independently as well as collaboratively within a team.
• Excellent verbal and written communication skills for effective interaction across all levels of the organization.
• Exceptional organizational skills with strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with FirePro (Microsoft Dynamics) or similar ERP/CRM systems is strongly preferred.
• Strong problem-solving abilities with a proactive and solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Must be able to sit, stand, and use a computer for extended periods.
• 1–3 years of customer service experience with a proven ability to build rapport and resolve issues effectively.
• High School Diploma or equivalent required; post-secondary education or relevant certifications are a plus.
• 1–3 years of experience in scheduling, dispatching, or coordinating service technicians, drivers, or deliveries.
• Standard daylight shift, Monday through Friday.
• Demonstrated reliability, strong work ethic, and consistent attendance.

Benefits

• Optional supplemental benefits
• Business casual office environment
• Hourly rate: $20.00 - $26.00, depending on experience and qualifications.
• Company-paid life insurance and long-term disability insurance
• Medical, dental, and vision insurance plans.
• Seven (7) paid holidays annually.
• Employee referral program with rewards for recommending qualified candidates.
• 401K Plan with Safe Harbor Match, including both traditional and Roth options.
• Paid time off (PTO) available during your first year of employment.

Training + Development

Interview process

Visa Sponsorship

Security clearance