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Executive Housekeeper | Norwalk Residence Inn
Shaner Hotels
Oversee housekeeping operations, staff, budgeting, and guest satisfaction at Residence Inn Norwalk.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Norwalk, CT
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
cleaning
sanitation
budget
scheduling
guest complaints
training
- Performs housekeeping, laundry, and houseperson functions whenever necessary.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Manages all aspects of employee performance to ensure productivity and a quality work environment.
- Maintains Housekeeping Department’s annual budget.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Ensure all end of month reports are completed to standard.
- Assist staff with their job functions to ensure optimum service to guests.
- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Handle guest complaints ensuring guest satisfaction.
- Hire, train and develop team members and ensure all required training is complete according to standards.
What you bring
bilingual
flexible schedule
housekeeping experience
high school
cleaning techniques
communication
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Bilingual English/Spanish a plus.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Minimum 1-3 years of housekeeping management experience in the hospitality industry.
- High school graduate or equivalent, some college preferred.
- Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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