Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Architectural Customer Experience Representative
Zurn Elkay Water Solutions
Handles customer orders, quotes, drawings, and support for toilet partitions/lockers
8d ago
C$22 - C$27
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Calgary, Alberta, Canada
Office Full-Time
Company Size
2,500 Employees
Service Specialisms
Water Solutions
Plumbing
Engineering
Consulting
Design
Manufacturing
Installation
Sector Specialisms
Education
Healthcare
Hospitality
Multifamily
Municipal
Office
Retail
Commercial
Role
What you would be doing
order management
autocad design
technical support
shipping coordination
code compliance
documentation quality
- Effectively & proactively communicates with shipping, operations, engineering, accounting & IT teams to resolve issues and for improvement initiatives.
- Review Credit holds on orders; issue credits and RMAs as required
- Daily and time sensitive review of orders on hold prior to releasing into production
- Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products
- Seek out and internalize feedback for continuous improvement both in your role and for the betterment of the department and Hadrian overall
- Order management via JDE & PCN (company’s’ in house software) from order entry to post-shipment, including custom order entry and occasional AutoCAD drawings
- Interpret architectural and construction drawings to produce & process accurate quotations, submittals and layout drawings; reviews project specifications to ensure product offering is in compliance
- Dedicated review of ETA’s; order statuses, shipment and freight quote requirements and coordination of Bills of Lading for pick up orders
- Regularly display a willingness to collaborate and assist others on the customer service team; pivoting between business unit sectors & product lines when necessary
- Identify whether Hadrian offering meets codes in specific states in the US, such as ADA, AST, E84 and Fire Codes.
- Effectively communicates and collaborates with engineering staff and production team to pursue and develop solutions to unique/custom projects using AutoCAD.
- Learn and develop clear understanding of product knowledge in reference to Hadrian product offering (does Hadrian meet the customer’s specification needs?)
- Supports & collaborates with sales channel to deliver exceptional customer support
- Upon discovery, report system bugs to IT team
- Contributes to the overall functioning of the team by maintaining awareness of emerging issues and sharing best practices, both internally and externally, and building effective working relationships across the team and company
- Ensure quality and accuracy of technical documentation, custom order entry and layout packages throughout the order lifecycle.
- Assists in the development & implementation of department/company process changes and improvement initiatives
What you bring
jd edwards
autocad
ms office
ecommerce
adobe editor
problem solving
- Working knowledge of eCommerce and/or EDI an asset
- Strong computer proficiency including MS Office suite (Outlook, Word, Excel, Power Point) & working in multiple systems simultaneously
- Experience in a manufacturing environment an asset
- Ability to learn and master JD Edwards ERP, Project Center NEXT & AutoCAD
- Ability to learn, understand and interpret specifications, construction documents and blueprints
- Understand material and fabrication in relation to Hadrian’s ability meet custom Locker or Toilet Partition requests
- Proven problem solving ability to troubleshoot and think critically in order to successfully resolve issues
- Demonstrated initiative and attention to detail
- Excellent communication skills – written and verbal
- Working knowledge of FoxIt or Adobe Editor an asset
- Working knowledge of JD Edwards or other large ERP systems a strong asset
- 3-5 years of experience in a Customer Service/account management-related role, preferably supporting a specialized or technical product
- Expectation of daily display of professionalism, communicate with honesty and empathy to customers
- Ability to multitask with excellent organizational skills
- Proficiently navigates and maintains data in the JD Edwards ERP system to obtain order specific information about order status, ship dates and to process cases, credits & RMA
- Careful reproduction of floor plans into Hadrian software; may include supplemental AutoCAD drawings to understand the specification
- Process and verify orders with a high level of accuracy; attention to detail is essential
- Competitive Hourly Rate - $22.29-27.31
- Health Savings Account
- Competitive Salary
- Educational Reimbursement
- Matching 401(k) Contribution
- 12 Paid Holidays
- Up to 3 weeks starting Vacation (may increase with tenure)
- Annual Bonus Eligibility
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
$50 Million
Synergy Value
Targeting $50 million in synergies from the merger, driving strategic growth and efficiency.
Billions Reduced
Plastic Bottle Impact
Reducing billions of single-use plastic bottles, contributing to environmental sustainability efforts.
- Headquartered in Milwaukee, weaving product portfolios from sensor-based faucets and filtered bottle fillers into turnkey building solutions.
- Financially backed as a pure-play water business, publicly traded on NYSE: ZWS, focused on doubling scale and maximizing opportunities.
- Typical projects include outfitting hospitals with hygienic flushing systems, schools with lead-reducing hydration stations, and commercial campuses with low-flow plumbing.
- Specialized in water safety, quality, hygiene, flow control, and conservation across healthcare, education, municipal, industrial, residential, and government sectors.
- Offers a suite of branded solutions, including Zurn, Elkay, Hadrian partitions, and World Dryer hand dryers, showcasing vertical integration from toilets to hand-drying.
- Continuous Improvement
- Integrity in Everything We Do
- Customer First
- Culture of Winning
- Total Associate Engagement
- Do the Right Thing
38% GHG Reduction
Carbon Emissions Intensity
Achieved a 38% reduction in Scope 1 & 2 GHG intensity since 2021, with a target to reach 50% by 2030.
64.4% Waste Recycled
Operational Waste Management
Recycled or reused 64.4% of operational waste during 2024.
32.5B Water Saved
Water Conservation
Saved 32.5 billion gallons of water and prevented 19 billion single-use plastic bottles in 2024.
86% Sustainable Revenue
Sustainable Products
86% of revenue generated from sustainable-attribute products, exceeding the 75% target.
- Maintained less than 1% hazardous waste; landfill waste reduced by 6.5% in 2024
- Validated roadmap to zero-waste-to-landfill at 5 facilities by 2030
- Invested $74 million in R&D in sustainability (goal: $90 million by 2025)
- Net-zero target: 50% reduction in GHG intensity by 2030 (Scope 1 & 2)
8% by 2025
Supplier Diversity Goal
Aim to achieve 8% supplier diversity spend by 2025, currently at 5.6% in 2024.
- Built DEI strategy on pillars: Inclusion; Recruitment & Development; Community outreach
- Established ERGs: Black; AAPI; Latinx; Women; Veterans; LGBTQ+; Early Career
- Women‑focused leadership programs and support via Women ERG
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio