Community Specialist - Sylvia Odom’s Place and Toft Terrace

Description

• In partnership with tenants, building team and behavioral health partners, identifies community building activities that are of interest to the residents - social activities, health, life skills, educational opportunities, treatment, peer groups, field trips, etc. Responsible for activities calendar, including planning and executing events. Actively outreaches residents to participate.
• Participates and attends staff/supervisory and team meetings.
• Mediates conflict using de-escalation and other techniques; intervenes in crisis to respond to emergencies as necessary.
• Responds to emergencies, initiating emergency maintenance actions
• Serves and provides additional support to building team as needed.
• Assists with resident’s complaints and concerns, escalating them to the Residential Services Manager as needed.
• Participates in Plymouth committees and workgroups as appropriate.
• Creates schedules for community bus service or transportation, including local shopping or destination trips.
• Practices a cooperative work approach and promotes teamwork among co-workers.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communicate accommodates language differences, cultural difference, visual impairments, and other necessary accommodations as requested by residents.
• Provides support, guidance, and oversight during communicatee events for all volunteers and interns.
• Identifies and secures materials and supplies needed for events; maintain supply of “welcome baskets” for new tenants.
• Plan and execute events and meetings as needed. i.e., identify resources, recruits and manages support needed to facilitate community events (coordinate with building staff, partners, volunteers, etc.).
• Works collaboratively across Plymouth departments to uphold organization mission, vision and core values.
• Welcomes all new residents to a safe and inclusive environment for all and supports the orientation and onboarding program to acclimate residents to their new home, understand building expectations, and form relationships with staff and residents.
• Creates respectful and trusting relationships with tenants.
• Arrange for and/or distribute food to tenants during events.
• Transports groups of tenants to external activities using company vehicles.
• Helps manage the milieu to promote safety and community by maintaining a proactive presence during non-event hours.
• Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed. i.e., Incident Reports, tenant satisfaction surveys.
• Proactively seeks tenant input and feedback and encourages tenant leadership.
• Coordinating with internal departments of calendared activities, scheduling meetings, and collecting client information.

Requirements

• Ability to work cooperatively in partnership with community stakeholders and resources.
• Ability to be flexible, supportive and to work cooperatively with staff as a member of a multi-disciplinary and diverse team.
• Familiarity with trauma-informed care and de-escalation is desired.
• Advanced knowledge of general office practices and procedures; strong customer service skills and excellent organizational and time management skills.
• Experience coordinating events is desired.
• Ability to communicate and listen effectively and successfully de-escalate potential volatile situations with staff members and tenants.
• Ability to work independently and with high motivation.
• Extraordinary attention to detail skills.
• Strong written and oral communication skills.
• Ability to be calm and exercise good judgement during emergency and stressful situations.
• Experience with Microsoft Office applications; particularly Word, Excel, Outlook, Teams, and Zoom.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance