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Airside Experience Specialist - ROA
Signature Aviation
Deliver personalized hospitality and ground services to private aviation guests.
8d ago
Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Roanoke, VA
Onsite
Company Size
8,000 Employees
Service Specialisms
Aviation Services
FBO Services
Aircraft Ground Handling
Aircraft Fueling
Charter Services
Private Jet Services
Maintenance and Repair
Aircraft Management
Sector Specialisms
No specialisms available
Role
What you would be doing
fuel handling
de‑icing
ground power
equipment operation
safety compliance
cargo loading
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Follow emergency response procedures during critical events.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
- Maintain safe, clean, and secure ramps and operations.
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
What you bring
high school
computer
driver's license
multitasking
interpersonal
physical
- Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
- Must be legally authorized to work in the jurisdiction of employment.
- High School Diploma or General Education Degree (GED).
- Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
- Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
- Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
- Minimum of 18 years of age.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.
- Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
- Task Management: Ability to successfully and timely complete Signature’s training programs.
- Must be able to exercise good judgment and follow directions/directives from supervisor/management.
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.
- Health Savings Account
- Tuition reimbursement
- Training and Development
- Critical Illness, Hospital Indemnity and Accident Insurance
- Life Insurance
- Employee Assistance Program (EAP) & Perks
- Medical/prescription drug, dental, and vision Insurance
- Flexible Spending Accounts
- Paid Maternity Leave
- Disability Insurance
- Paid time off
- Identity Theft and Legal Services
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- ability to pass company background checks (criminal and motor vehicle).
- must pass drug tests.
- must meet airport background check requirements to obtain and maintain an airport security badge.
- must be insurable by the company's applicable insurance policies.
Company
Overview
- With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
- Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
- The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
- Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
- With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
- Passionate about delivering safe, high-quality services to customers.
- People are our greatest asset; value diversity, teamwork, and collaboration.
- Continuously challenge ourselves to innovate, improve, and provide value.
- Take pride in commitment to integrity and responsible decision-making.
- Support a culture of safety where each individual is responsible for the safety of themselves and others.
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
- Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
- Working with industry partners to promote environmental initiatives.
- Investing in energy-efficient technologies and practices.
- Implementing initiatives to minimize waste and improve recycling efforts.
- Committed to fostering an inclusive and diverse workforce.
- Aims to enhance women's representation in leadership roles.
- Provides unconscious bias training and other initiatives for an inclusive work environment.
- Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.
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