Dispatcher

Description

• Assists in the administration of service coordination, field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.
• Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased.
• Accurately captures customer information GP Wennsoft, verifies documentation.
• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments.
• Makes appropriate judgements to remedy problems and ensure service recovery.
• Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Assists in answering heavy phone volume for both internal and external customers.
• Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost-effective manner, and knows when to reach out to management for assistance.
• Daily coordination with the Superintendents and technicians.
• Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
• Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives.
• Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
• Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments, notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
• Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.

Requirements

• Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition

Benefits

• Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
• Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program

Training + Development

Interview process

Visa Sponsorship

Security clearance