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Senior Customer Support Rep
Eaton
Manage customer relationships, orders and supply chain for aerospace fuel systems
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Titchfield, England, United Kingdom
Office Full-Time
Company Size
105,000 Employees
Service Specialisms
Electrical power distribution field services
Electrical system studies
Switchgear modernization
Custom Panel Shop
Turnkey electrical solutions
Modular integrated transportable substations
Modular data centre design/build services
Modular Power Assemblies
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
web purchasing
demand forecast
metrics reporting
customer liaison
order management
process improvement
- Fulfil customer web-based purchasing system requirements, support contract negotiations, and ensure compliance with Eaton’s policies and industry regulations, including export controls and licensing.
- Forecast and manage anticipated customer demand at part number level, process quotation requests, and resolve invoice disputes within KPI targets.
- Produce and communicate customer performance metrics, escalate issues when necessary, and attend Tier meetings to report concerns.
- Provide cover for Customer Services Manager, Team Leaders, and other team members as required, and undertake additional tasks within capability, with training provided where necessary.
- Act as the primary point of contact for customers, leading conference calls, business reviews, and order book reviews.
- Manage assigned customer order books, ensuring Promise Date accuracy, data integrity, and timely order entry into relevant systems; address order arrears and expedite urgent orders.
- Negotiate order priorities with customers, plant, and supply chain, and manage burndown plans in collaboration with the supply chain.
- Support achievement of monthly OTD/sales budget targets, adhere to business procedures and plant 5S policy, implement standard work practices, and contribute to continuous process improvements and leadership initiatives.
What you bring
forecasting
excel
trade compliance
bachelor's
erp
sharepoint
- Experience of forecasting, SIOP and the impact on supply chain.
- Effective communication skills (verbal and written)
- Proficient in Microsoft, ie, Excel, Powerpoint, Outlook, Word.
- Basic understanding of UK/EU/US Trade Compliance including ITAR.
- Bachelor’s Degree, HNC/HND, or demonstrable work experience
- Experience of interfacing with customers
- Good Presentation Skills
- Negotiation skills
- GCSE/O-Level in Maths and English as well as other academic qualifications, (further GCSE/O Level/A Levels)
- A good understanding of Supply Chain, Demand Management, Purchasing and Engineering, to aid problem solving and export licence determination.
- A good knowledge of ERP systems, ideally MFGPro.
- Knowledge of SharePoint
- Understanding of OE/Spares/Aftermarket/Repair business principles
- A demonstrable understanding of aerospace applications, products and designs
- We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
- We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- Competitive compensation and benefits package
- Great company benefits
- Challenging projects in dynamic collaborative team
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- additional screening may be required due to access to us itar‑controlled technology and goods
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Company
Overview
Over 100 years
Years in operation
The company has been operational for over a century, demonstrating its long-standing presence in the industry.
Over 175 countries
Countries Operated
Eaton operates its business across 175 countries, showcasing its global reach and influence.
- global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
- products and services span across industrial, commercial, residential, and infrastructure markets.
- innovative solutions in energy storage, electrical distribution, and industrial automation.
- instrumental in advancing technologies for utilities, transportation, and energy management.
- recent standout projects include large-scale energy management systems for smart cities and utilities.
- systems are crucial for sectors ranging from renewable energy to water resources management.
- history of growth through acquisitions, continuously expanding global footprint and product offerings.
- Develop employees by helping them succeed not just at work, but in life as well
- Delight customers by understanding their challenges and delivering real solutions proactively
- Deliver for shareholders by doing what's right
- Support communities by offering time and talent to meet social and economic needs
- We are ethical
- We are passionate
- We are accountable
- We are efficient
- We are transparent
- We learn
- Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
- Our brand promise: we make what matters work
31% GHG Reduction
Operational Emissions Reduced
The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.
Carbon Neutral by 2030
Commitment to Carbon Neutrality
The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.
58M Metric Tons (Scope 3)
Scope 3 Emissions in 2023
In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.
$3B Invested
Sustainable R&D Funding
The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.
- Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
- Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
- Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
- Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
- Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
- Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.
28% Women
Representation in Salaried Roles
Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.
24% Minorities
U.S. Minority Representation
U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.
54% Leadership
Global Leadership Team Composition
Over half of the global leadership team are U.S. minorities.
2/3 Board
Board Member Diversity
Two-thirds of Board members identify as women or U.S. minorities.
10K Members
Inclusion Resource Groups
Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.
100% Equality
Disability Equality Index
Received a perfect score of 100 on the Disability Equality Index for three consecutive years.
100% Equality
HRC Corporate Equality Index
Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.
- Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
- Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
- Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
- Received multiple global inclusion awards for commitment to diversity and inclusion.
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