Description

The position strengthens the Automotive & Industry business unit by delivering on‑site technical support, on‑the‑job training and application expertise to existing customers while identifying new business opportunities. It works closely with the sales team to enhance customer engagement through process improvement, quality upgrades and cost optimisation.

The role involves planning and executing product trials, troubleshooting applications, preparing technical documentation, and conducting process audits to ensure customer satisfaction. It also requires delivering technical presentations, developing application guidelines, and monitoring test and validation activities for both internal and external projects.

• Conduct product technical trials, demonstrations, and on‑site training for customers.
• Troubleshoot application issues and handle customer complaints promptly.
• Develop and maintain SOPs, work instructions, application guidelines, and technical documentation.
• Plan, coordinate, and monitor laboratory testing and validation activities for projects.
• Perform process audits at customer sites to ensure quality and satisfaction.
• Prepare and deliver technology presentations and technical briefs on new products.
• Identify new business opportunities by understanding customer challenges and proposing innovative solutions.
• Collaborate with sales teams to align technical support with business development goals.
• Maintain relationships with various customer stakeholders and act as a technical liaison.
• Stay updated on market trends, competition activities, and customers’ future goals.
• Interface internally with Technical Service Manager, sales and business development engineers, and the Technical Service Lab team.
• Interface externally with customers to provide value‑adding solutions, quality improvement, cost optimisation, and new project development.

Requirements

Candidates should hold a BE/B.Tech in Chemical, Polymer or Materials Engineering or an M.Sc. in Chemistry/Polymer Science and have 2–5 years of experience in technical service or application engineering within the specialty chemicals, polymers, elastomers, adhesives or sealants markets. Experience in the adhesives and sealants industry is preferred.

Key internal partners include the Technical Service Manager, sales and business development engineers, and the Technical Service Lab team, while external interactions focus on customers to add value, solve problems and drive new projects. The role demands a customer‑centric, proactive, results‑oriented attitude, strong communication skills, willingness to travel up to 70 % of the time, and is offered as a permanent position in the APAC region.

• Hold BE/B.Tech in Chemical/Polymer/Materials Engineering or M.Sc. in Chemistry/Polymer Science.
• Possess 2–5 years of experience in technical service or application engineering in specialty chemicals, polymers, elastomers, adhesives or sealants.
• Preference given to candidates with prior adhesives and sealants industry experience.
• Demonstrate customer‑centric approach, resilience, proactive problem‑solving, and result orientation.
• Exhibit strong interpersonal skills with fluent written and verbal English communication.
• Commit to traveling 60–70 % of working time, including local and international trips.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance