Leasing Agent

Description

• Greets prospective clients, shows community and performs leasing duties.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Distribute all company or community-issued notices.
• While performing the duties of this job, the employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell.
• Proof reads all lease paperwork and processes move-ins and move-outs. Organizes and files all applicable reports, leases, and paperwork.
• Assist with marketing and sales programs. Maintain market information including amenities, facilities and pricing. Prepare for and participate in weekly leasing activity call.
• Assist in placing, removing/updating banners, balloons, signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. develops realistic action plans.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Assist management team with other various tasks as required.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Completes guest cards and maintains according to established procedures.
• Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing.
• Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings
• Conduct market surveys and shop competitive communities.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Ensure apartment is ready for resident to move-in on agreed date. Orient new residents to community.
• Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
• Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.
• Tour the community and model with prospects and apply product knowledge to communicate property features and benefits to close the sale. Immediately follow-up on prospects that did not close and attempt to close sale again.
• Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
• Communicates policy and procedure changes with community team members.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.?
• Completes and maintains Fair Housing Certification. Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources.
• Consistently implement policies of the community. Represent the company in a professional manner at all the times.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Accept rental payments and give to the appropriate staff member to process.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.
• Updates reports, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.

Requirements

• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.
• Must regularly lift and/or move up to 10 pounds.
• Residential property, rental operations, or related business operations experience preferred.
• Ability to work a flexible schedule, including evenings and weekends.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary and other financial information to create solutions to those problems.
• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively.
• Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
• Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes, products and services.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
• Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.
• Offices are open on Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required.
• Experience with MS Office, Outlook, MS Word and Excel.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
• Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets
• Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.
• Business Acumen - Understands business implications of decisions. Displays orientation to profitability.
• Property Management software, RealPage or like systems.

Benefits

• Leadership conferences and workshops
• Paid sick leave for all employees
• EAP and LifeCare program for employees and family members
• Health Savings Accounts (HSA) with generous company contribution
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• MOJO monthly team events
• Travel is minimal. When required, it is primarily local during business hours
• Paid volunteer time
• Flexible Spending Accounts (FSA)
• Competitive 401K match
• Paid vacation time and holidays
• Paid parental leave
• Competitive and flexible medical, dental, and vision plans
• Summer Friday program for corporate positions

Training + Development

Interview process

Visa Sponsorship

Security clearance