Human Resource Generalist
Highgate
HR Generalist managing hiring, benefits, employee relations, admin, and hotel operations
15 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Boston, MA
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
web management
social media
recruitment
payroll
reporting
guest service
- Respond to all interviewed applicants via telephone or letter within required time frame.
- Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
- Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive our on-line website management vendor, insuring timely follow-up on website updates; these include updates, menus, promos and special calendar events
- Assist with daily Medalia tracking and reporting out daily results. Ensure timely follow-up from department heads on guest issues
- Assist other departments on an as need basis when guest influx dictates.
- Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing.
- Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.
- Attend all hotel required meetings and trainings.
- Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s
- Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
- Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up
- Assist the HR department in maintaining accurate employee records.
- Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel.
- Refer potential new-hires to department managers when appropriate for interviews.
- Assist with department outgoing correspondence and memorandums as needed.
- Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
- Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner.
- Assist with other special hotel projects as needed.
- Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution
- Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.
- Distribute paychecks as needed and ensure completed signature pages are collected complete from each department.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maintain associate's files and ensure that filing is completed at the end of each week.
- Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies.
- Assist in the production of Employee newsletter.
- Assist the GM & hotel with Social Media management, including but not limited to: timely responses to twitter, on-line reviews, Facebook, Flicker, Yelp, Google+ and any other on-line channel open to the hotel’s guests and clients
- Ensure compliance of the Immigration Reform and Control Act for all employees.
- Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner.
- Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
- Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
- Provide GM with administrative support through scheduling of key appointments, coordinating in-house meetings & agendas, while assisting with all associate events.
- In absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain a warm and friendly demeanor at all times.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission.
- Assist with Associate Employee Relations Events.
What you bring
hr degree
pc skills
leadership
problem solving
multitasking
communication
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Able to set priorities, plan, organize, and delegate.
- Must be hospitality oriented, and possess the ability to work under pressure.
- Must be able to show initiative, including anticipating guest or operational needs.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience.
- Must be able to cross-train in other hotel related areas.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
- At least one year Hotel or Human Resource related work experience.
- Present overview of Highgate Handbook with complete knowledge of all policies and procedures
- Must be able to maintain confidentiality of information.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Ability to work effectively under time constraints and deadlines.
- Should possess the ability to complete multiple tasks simultaneously.
- Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- conduct reference checks for applicants
- require drug testing for new hires
- ensure compliance with immigration reform and control act (i-9 verification)
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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