Ensuring customer satisfaction, resolving issues and ensuring that services provided meet the needs of the customer.
Proactive engagement with local authorities, developers and other stakeholders to help Southern Water plan for the future.
You will liaise with developers regarding connections, capacity issues, as well as engaging with Local Planning Authorities on planning application responses and review discharge of planning conditions from planning applications.
Where applicable, working with local authorities to influence planning policy that promotes sustainable development and allows for the occupancy of developments to be phased in line with upgrades to our infrastructure.
Manage the relationship with our service partners for application management, ensuring they are up to date with business & regulatory policies and procedures.
As the Future Growth Planner you will proactively engage with customers and stakeholders to assist them through their application process for their development and oversee Capacity Checks/Pre-Planning enquiries of existing public sewers/water mains.
Requirements
flexibility
research
degree
planning
regulated
interpersonal
Flexibility and independence with an ability to contribute to overcoming problems and develop creative solutions.
Research skills, able to bring together a range of information to contribute to a clear plan
Good understanding of Southern Water’s obligations, requirements and strategic objectives under Water UKs Levels of Service and D-MeX. Interpersonal skills to create strong relationships with internal teams and external stakeholders
Hold a Degree in town & country planning, environmental or engineering science, engineering, town planning (desirable or equivalent) or relevant experience.
You will have planning experience, appreciating the needs of developers and infrastructure companies such as water companies.
Experience of working in a regulated industry to meet strict service levels and achieve strategic objectives.
Benefits
Health benefits through a Cash Plan
25 days annual holiday
Two paid community volunteering days a year
Company and performance-related bonus
Generous pension with up to 11% company contribution
Study support may be available for job-related qualifications
Stars benefits portal offering discounts and savings on several products and experiences
We offer competitive maternity leave and flexible return to work options
Occupational health service
Life assurance payment equal to four times your annual salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2.25 million
Customers Served
Serving 2.25 million customers since privatisation in 1989.
0.5 GL
Drinking Water Pumped
Pumps over 0.5 GL of drinking water daily.
£72m loss
Operating Loss
Experienced a £72 million operating loss in March 2024 due to rising costs.
Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.
Culture + Values
“Working differently” – using new technology and nature‑based solutions
“Collaborating with community partners”
“Showing leadership on key environmental issues”
“Engaging with customers, stakeholders and partners to maximise opportunities”
Environment + Sustainability
24% by 2025
Renewable Energy Target
Target to generate 24% of own renewable energy by 2025.
75% by 2035
Storm Overflow Compliance
Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.
£7.8B Capital Plan
Environmental Investments
£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.
Three‑Star EPA
Environment Agency Rating
Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.
On track to generate own renewable energy and buying accredited renewable energy since 2021.
Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.
Inclusion & Diversity
No publicly available strategic DEI goals or gender‑related statistics found