Specialist, VoIP System
Saint Anthony Hospital
Oversee maintenance, troubleshooting, admin, and vendor coordination of hospital VoIP system.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Chicago, IL
Onsite
Company Size
346 Employees
Service Specialisms
Healthcare Services
Emergency Care
Outpatient Services
Surgical Services
Cardiology
Orthopedics
Maternity Care
Laboratory Services
Sector Specialisms
Cardiology
Diabetes
Ear, Nose and Throat (ENT) / Otolaryngology
Family Practice
Gastroenterology
General Surgery
Gynecology
Internal Medicine
Role
What you would be doing
voip maintenance
call routing
vendor coordination
user management
policy development
emergency integration
- Collaborate with departments on VoIP strategies and systems planning to support hospital operations effectively.
- Participate in hospital-wide projects that further Saint Anthony’s strategic communication objectives.
- System Maintenance & Troubleshooting: Ensure high reliability and functionality of the VoIP system through regular maintenance, diagnostics, and repairs; diagnose and address network connectivity and system issues promptly to minimize downtime. (40%)
- System Administration & Configuration: Configure and manage call routing, call queues, voicemail systems, and system settings for optimized operational efficiency. (10%)
- Vendor & Internal Coordination: Serve as the main liaison with VoIP vendors for system updates, patches, and complex troubleshooting; collaborate with IT to ensure compliance and support. (20%)
- User Administration & Access Management: Manage user access and permissions, create user profiles, and handle line setups and transfers across hospital departments; maintain updated records of all phone lines, user accounts, and device assignments. (20%)
- Develop, implement, and maintain policies and procedures for telecommunications services.
- Oversee integration of voicemail, call routing, and other telecommunication features within VoIP, ensuring alignment with emergency communications needs.
- Support for Emergency Communications: Integrate VoIP settings and protocols with emergency communication procedures to ensure preparedness. (10%)
What you bring
voip experience
voip certifications
troubleshooting
communication
bachelor's
multi‑tasking
- Minimum of 2-3 years of experience in VoIP system administration, preferably in a healthcare or corporate setting.
- Demonstrates highly effective written and verbal communication skills with the ability to translate technical terminology into terms understandable by management, associates and external contacts.
- Demonstrates stewardship in the application of ethics and the use of resources.
- Strong troubleshooting and problem-solving abilities with VoIP technology and network infrastructure knowledge.
- Effective communication skills for interaction with vendors, IT teams, and hospital staff.
- Preferred Education: Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field.
- Demonstrated capability to manage multiple tasks, prioritize work, and respond efficiently in a fast-paced healthcare environment.
- Required Education: VoIP certifications (e.g., Cisco VoIP, CompTIA Network+)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1897
Year Founded
Established in 1897, the company has a long-standing presence in Chicago's healthcare community.
151 Beds
Beds Available
The hospital features 151 beds, providing comprehensive acute-care services to the community.
2019 Certification
Perinatal Certification Year
Recognized for its specialized perinatal care, achieving certification in 2019.
2018–19
Innovation Awards
Awarded for innovation in healthcare services during 2018 and 2019.
- Evolved from a local faith-based clinic into a full acute-care community hospital.
- Delivers high-quality, cost-effective services consistently ranking in Illinois’ top hospital percentiles.
- Offers Level I trauma, pediatric emergency care, stroke center, and primary stroke designations.
- Provides acute care, psychiatric inpatient/outpatient programs, dual-diagnosis support, prenatal education, and community wellness outreach.
- Specializes in emergency and trauma response, psychiatric and behavioral health, and comprehensive maternal and newborn care.
- Recognized as a community children’s hospital with expertise in perinatal care.
- Pioneers community wellness through social services, language access, and culturally tailored mental-health groups.
- Collaborates with medical schools and health systems, blending academic research with grassroots care.
- We don't turn away anyone, and we're very proud of that fact.
- Caring for all, regardless of financial status.
- Commitment to 'above‑and‑beyond effort … integral to treating the whole person.'
- Strong work ethic among employees and leadership team.
$150,000 Grant
Chicago Climate Grant
Funded the procurement of electric vehicles and charging stations for free patient transportation.
3 Electric Vehicles
Electric Fleet Deployment
Implemented Chicago's first hospital fleet for patient transport.
72.6% Capture Rate
Pulse Oximetry Sensors
Achieved a remanufacturing rate above the national average for medical devices.
500+ Hospitals
Sustainability Recognition
Named a Sustainability Champion in the Midwest region.
- Track air quality impacts from demolition and construction for the Focal Point Community Campus.
- Develop affordable housing, wellness, education, and sustainable community development across a 30-acre campus.
Charity Care Rises
$4.9M to $6M
Charity care funding increased significantly in fiscal year 2010, reflecting the organization's commitment to supporting vulnerable populations.
Community Benefits Grow
$15M to $18M
Total community benefits expanded by $3 million, indicating broader societal impact and support initiatives.
- We don't turn away anyone … even though our patients are among the poorest in the city and many are undocumented.
- Operates community wellness program: weekly family support groups, mental-health services, case management, healthcare-access assistance, free pregnancy testing—serving Back of the Yards, North Lawndale, Little Village, Brighton Park, Pilsen, etc.
- No publicly listed gender-related statistics or specific gender-diversity outcomes found.
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