IT Service Manager - Device Lifecycle Management AMERICA at Hitachi Energy Ireland Limited in Raleigh, NC | Kablio

Role

Description

compliance management

dlm reporting

squad management

vendor relations

service performance

continuous improvement

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Represent the region on DLM matters; provide regular updates to the Global DLM Service Owner.
Collaborate with other regional leads and the DLM COE to align strategies and share practices.
Manage the regional squad; set direction, support skill development, and ensure effective resource allocation.
Maintain relationships with internal teams and external vendors (OEM and logistics) to meet regional priorities.
Oversee regional DLM service performance across forecasting, fulfilment, procurement, portfolio management, and ITAM.
Monitor service levels and quality targets; identify issues and implement corrective actions.
Serve as the regional escalation point and coordinate timely resolution with stakeholders.
Identify and deliver continuous improvement opportunities; contribute to global DLM enhancements.

Requirements

data analysis

people management

troubleshooting

change management

it asset management

communication

Data mindset with the ability to assess information, identify trends, and communicate progress, issues, and status clearly.
Experience managing people and driving performance; fosters collaboration and innovation across cross‑functional teams.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Solid troubleshooting and problem‑solving abilities; able to determine root causes and take timely action.
Capabilities in change management to enable adoption of new processes and improvements within the region.
Proven customer engagement skills with the ability to build and maintain relationships across teams and vendors.
Excellent verbal and written communication; able to convey complex updates to varied stakeholders, including leadership.
Comfortable operating in a global model with multiple stakeholders across countries; oriented toward alignment and coordination.
Prior DLM or related IT asset management experience preferred.

Benefits

Access to learning platforms and career development programs
Paid leave and flexible work arrangements
A collaborative environment with experienced professionals across the power industry
Opportunities to work on innovative technologies that shape the future of energy
Attractive health and retirement benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must already have us work authorization; no visa sponsorship offered.

Security clearance

Information not given or found

Company

Overview

96% Renewables Integration

Clean Energy Solutions

Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.

99% Uptime

Grid Reliability

Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.

700+ Charging Stations

EV Infrastructure Expansion

Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.

Leads in energy management with pioneering technologies.
Focuses on renewable energy to drive cleaner and efficient power systems.
Provides solutions across energy generation, transmission, and distribution.
Operates in sectors including wind, solar, utilities, and transportation infrastructure.
Innovates in industrial automation with cutting-edge energy optimization systems.
Involved in electrifying remote regions for improved energy access.
Employs digital tools for data-driven grid improvements and performance enhancement.

Culture + Values

Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation

Environment + Sustainability

100% Fossil‑Free Electricity

CO₂ Reduction Achievement

100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.

80% Emissions Reduction

Scope 1+2 Emissions Target

Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.

Top 5% EcoVadis Rating

Sustainability Performance

Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.

1,000Mt Avoided Emissions

Global Climate Contribution

Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.

Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
Achieve carbon‑neutral own operations by 2030
CDP climate score: A‑ in 2023
Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
Increase renewable‑enabled GW and improve service lifecycle value creation index annually

Inclusion & Diversity

45k+ Employees

Global Workforce

The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.

25% Women Target

Workforce Representation

Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.

500+ Colleagues

Leadership Development

Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.

~9-10 yrs Tenure

Employee Tenure

Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.

Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.

Articles

Customer Connect Center – Telephones

Sales Inquiry Form

General Inquiry Form

Role

Description

compliance management

dlm reporting

squad management

vendor relations

service performance

continuous improvement

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Represent the region on DLM matters; provide regular updates to the Global DLM Service Owner.
Collaborate with other regional leads and the DLM COE to align strategies and share practices.
Manage the regional squad; set direction, support skill development, and ensure effective resource allocation.
Maintain relationships with internal teams and external vendors (OEM and logistics) to meet regional priorities.
Oversee regional DLM service performance across forecasting, fulfilment, procurement, portfolio management, and ITAM.
Monitor service levels and quality targets; identify issues and implement corrective actions.
Serve as the regional escalation point and coordinate timely resolution with stakeholders.
Identify and deliver continuous improvement opportunities; contribute to global DLM enhancements.

Requirements

data analysis

people management

troubleshooting

change management

it asset management

communication

Data mindset with the ability to assess information, identify trends, and communicate progress, issues, and status clearly.
Experience managing people and driving performance; fosters collaboration and innovation across cross‑functional teams.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Solid troubleshooting and problem‑solving abilities; able to determine root causes and take timely action.
Capabilities in change management to enable adoption of new processes and improvements within the region.
Proven customer engagement skills with the ability to build and maintain relationships across teams and vendors.
Excellent verbal and written communication; able to convey complex updates to varied stakeholders, including leadership.
Comfortable operating in a global model with multiple stakeholders across countries; oriented toward alignment and coordination.
Prior DLM or related IT asset management experience preferred.

Benefits

Access to learning platforms and career development programs
Paid leave and flexible work arrangements
A collaborative environment with experienced professionals across the power industry
Opportunities to work on innovative technologies that shape the future of energy
Attractive health and retirement benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must already have us work authorization; no visa sponsorship offered.

Security clearance

Information not given or found

Company

Overview

96% Renewables Integration

Clean Energy Solutions

Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.

99% Uptime

Grid Reliability

Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.

700+ Charging Stations

EV Infrastructure Expansion

Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.

Leads in energy management with pioneering technologies.
Focuses on renewable energy to drive cleaner and efficient power systems.
Provides solutions across energy generation, transmission, and distribution.
Operates in sectors including wind, solar, utilities, and transportation infrastructure.
Innovates in industrial automation with cutting-edge energy optimization systems.
Involved in electrifying remote regions for improved energy access.
Employs digital tools for data-driven grid improvements and performance enhancement.

Culture + Values

Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation

Environment + Sustainability

100% Fossil‑Free Electricity

CO₂ Reduction Achievement

100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.

80% Emissions Reduction

Scope 1+2 Emissions Target

Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.

Top 5% EcoVadis Rating

Sustainability Performance

Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.

1,000Mt Avoided Emissions

Global Climate Contribution

Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.

Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
Achieve carbon‑neutral own operations by 2030
CDP climate score: A‑ in 2023
Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
Increase renewable‑enabled GW and improve service lifecycle value creation index annually

Inclusion & Diversity

45k+ Employees

Global Workforce

The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.

25% Women Target

Workforce Representation

Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.

500+ Colleagues

Leadership Development

Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.

~9-10 yrs Tenure

Employee Tenure

Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.

Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.

Articles

Customer Connect Center – Telephones

Sales Inquiry Form

General Inquiry Form