Field Services Representative I Install - Indirect

Description

• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• May involve walking on uneven ground of a potential customer construction site.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.

Requirements

• Knowledge of basic math and measurement skills
• Strong attention to detail
• Valid Driver’s License
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• Knowledge of company products
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Good communication and interpersonal skills
• Knowledge of company product pricing, discount and estimating formulas and guidelines

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance