Follow and understand all of our manufacturer partner’s guidelines, processes and expectations.
Maintain and demonstrate the knowledge of the RDO Equipment Co. Service operations and procedures model.
Respond and follow up with employee issues and/or concerns.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Effectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer, internal and warranty)
Responsible for facilitating proper annual employee reviews, 1:1 meetings and quarterly Career Path Level (CPL) meetings.
Coach, mentor, and communicate job expectations to service department team members.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Lead and take ownership of management responsibility relating to hiring, performance management and overall people management with assigned Service Technicians.
Proactively seek customer feedback, anticipate problems and respond promptly.
Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
Handle warranty claims, including computation of charges, partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Responsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
Review and approve the daily timecards for employees.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
Assist and support all aspects of the service department in support of the responsibilities of the Service Operations Manager.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Effectively utilize company provided tools, i.e. Work Order Scheduler, Ewalk, Precise, DTAC, Service Advisor, Service Advisor Remote etc.
Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.
Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Requirements
computer
technical
high school
supervisory
problem solving
customer service
Excellent computer skills
Excellent time management, problem solving and organizational skills
High school and/or technical school education preferred
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Excellent customer service skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship; candidates must have valid us work authorization.
Security clearance
Information not given or found
Company
Overview
Founded in 1968
Year Established
The company was established in 1968 by potato farmer Ronald D. Offutt.
80+ Locations
Across the U.S. and Globally
It supports global infrastructure and food-production projects.
$10,000 Start
Initial Financing
Financed through farmland sales and a loan.
Late 1990s Expansion
Diversified Equipment Ecosystem
Expanded into trucks, material-handling and equipment financing.
They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.
Culture + Values
Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.
Environment + Sustainability
LEED certified 2015
Sustainability Milestone
Achieved LEED certification, highlighting sustainable construction and operation practices.
50% water use reduction
Efficient Landscaping
Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.
McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.
Inclusion & Diversity
3.7/5
Glassdoor Diversity & Inclusion Rating
Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.
4.6/5
Gender D&I Rating (Women)
Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.
4.1/5
Gender D&I Rating (Men)
Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.