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Billing Specialist - All Levels
Toho Water Authority
24d ago
$2,026 - $3,308
Junior (1-3 years)
Full Time
Kissimmee, FL
Field
Company Size
600 Employees
Service Specialisms
Water treatment services
Wastewater treatment services
Reclaimed water services
Customer service
Billing & payment services
Development services
Irrigation scheduling
Cross‑connection control program
Sector Specialisms
Water
Wastewater
Reclaimed Water
Water Distribution
Water Transmission
Wastewater Collection
Wastewater Transmission
Sewer System Management
Role
What you would be doing
billing preparation
exception review
bill adjustment
trouble shooting
meter reading
service orders
- Prepares the daily utility billing by reviewing exception reports; submits corrected bills, handles manual adjustments to customer accounts. Responsible for quality control from a billing perspective on all rate changes.
- When necessary, assists customer service representatives with account inquiries.
- Provide input to supervisor on creating/updating Standard Operating & Billing Procedures.
- Review and update billing exceptions.
- Trouble shoot abnormalities with AMI meter reading exceptions, create proper service orders for specific repairs needed in the field.
- Monitor all billing functions to ensure prompt and accurate billing updates.
- Create appropriate batch as needed for each billing cycle.
- Verify meter reads are imported accurately to the billing system or manually validate meter reads.
- Reviews, researches and prepares customer accounts for billing.
- Calculate rates and perform any adjustments, as needed, for transfer of service, initial and/or final bills, rate changes, all fees, etc.
- Explain monthly billing methodologies, rates, fees, and all account charges and payments; explain payment services offered and options available.
- Maintains meter inventory, meter sets, removal and exchanges
- Analyze completed service orders and billing systems records to ensure proper charges are applied.
What you bring
bachelor's
associate
e license
4+ years
3 years
- Bachelor's degree or higher
- A minimum of a high school diploma or GED issued from an approved GED Administrator.
- Associates degree
- 3 or more years of experience
- 3 years of experience
- 2 years of experience
- 4 or more years of experience
- Minimum of one-year relevant experience.
- Must possess and maintain a valid State of Florida Class E Driver's License.
- 1 year of experience
- High school graduate, diploma or GED from approved GED Administrator
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2003
Year Founded
Established through state legislation to centralize regional water management.
50M gallons/day
Water Processing Capacity
Processes over 50 million gallons of water daily across its facilities.
$114M budget
Annual Operating Budget
Manages a significant budget overseen by a seven-member governing board.
34M gallons/day
Wastewater Reclaimed
Reclaims 34 million gallons of wastewater daily for irrigation and industrial use.
- Centralizes regional water stewardship and manages utility infrastructure.
- Specializes in water treatment, wastewater processing, and reclaimed water distribution.
- Operates 17 water treatment and 9 wastewater facilities.
- Serves over 160,000 customers across St. Cloud, Kissimmee, Poinciana, and neighboring counties.
- Typically involved in drinking water delivery, wastewater reclamation, and irrigation reuse systems.
- Commitment to delivering high-quality water and wastewater services.
- Dedication to providing safe and reliable services to the community.
- Respect for customer needs and expectations.
- Responsibility towards sustainable water management and environmental stewardship.
- Innovation and improvement through technology and best practices.
- Employee empowerment and fostering a culture of respect and collaboration.
Net Zero 2050
Climate Commitment
Target to achieve net zero greenhouse gas emissions by the year 2050.
- Commitment to sustainability through water conservation efforts.
- Reduction of greenhouse gas emissions and energy consumption.
- Focus on enhancing water quality and environmental protection.
- Investment in renewable energy sources and energy-efficient technologies.
- Adoption of advanced water treatment technologies to minimize environmental impact.
- Focus on creating an inclusive and diverse workplace.
- Commitment to hiring a diverse workforce and fostering an inclusive culture.
- Regular diversity training and development programs for employees.
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