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IT Service Delivery Lead - Submarines
Rolls-Royce
Lead and manage the service delivery of IT for submarines, aligning with business objectives and ensuring high quality and availability.
19d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Derby, England, United Kingdom
Onsite
Company Size
50,000 Employees
Service Specialisms
Engineering
Maintenance, Repair & Overhaul
Research & Technology
Customer Relations
Digital Transformation
Power Systems
Propulsion Solutions
Aerospace Engineering
Sector Specialisms
Civil aerospace
Defence
Power Systems
Electrical
Commercial marine
Yacht
Marine
Industrial construction
Role
What you would be doing
service delivery oversight
service delivery planning
client collaboration
service monitoring
it service management
process assurance
- Co-ordinate and oversee the outcome execution of service delivery activities for their IT Service portfolio, ensuring timely resolution of incidents, problems, and service requests.
- Service Delivery Planning and Execution - Develop and maintain service delivery plans and reporting for their critical portfolio services, including incident, problem, change & release management processes
- Collaborate with stakeholders to understand service requirements and establish service level agreements (SLAs) and key performance indicators (KPIs).
- Continuously monitor and assess service performance against SLAs and KPIs, and implement corrective actions as needed.
- Manage a portfolio of IT services and ensure alignment with business requirements, objectives, and priorities.
- Conduct regular service reviews and report on service performance to stakeholders.
- Work with process assurance leads to ensure that service delivery processes are well-documented & defined in critical service support models and consistently followed in compliance with our defined (ITIL best practice) processes.
What you bring
itil certification
servicenow
itsm
bachelor's
analytical
leadership
- Strong analytical and problem-solving skills.
- Excellent leadership, communication, and stakeholder management skills.
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
- Extensive experience in IT service management, with a focus on service delivery and support.
- It would be desirable for familiarity with exploitation experience of IT service management tools and technologies such as ServiceNow, Nexthink, SNOW & Solar Winds.
- Proven experience in managing and improving service availability and quality for a portfolio of Business IT Services.
- Strong knowledge of ITIL frameworks, processes, and best practices.
- ITIL certification, preferably ITIL Expert or ITIL 4 Managing Professional.
- Ability to work effectively in a classified data environment and with multiple stakeholders including 3rd parties.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- security check (sc) clearance without any caveats required
- additional scrutiny and background checks for dual nationals
Company
Overview
£18.9 billion
Revenue
The company achieved near £18.9 billion in revenue in 2024.
£2.9 billion
Operating Profit
The company reported an operating profit of approximately £2.9 billion in 2024.
36%
Market Share
The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.
25 vehicles/day
Production Rate
The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.
- Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
- It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
- Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
- It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
- Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.
- We do the right thing – We do what’s right for our customers, our people, and society.
- We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
- We take ownership – We take personal responsibility for our actions, performance, and results.
- We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
- We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.
Net-zero by 2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by 2050.
Carbon intensity down by 25%
Carbon Intensity Reduction Target
Committed to reducing the carbon intensity of products and operations by 25% by 2030.
CO2 emissions reduced by 50%
SAF Emissions Reduction
SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.
- Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
- Focus on reducing waste and resource consumption across the entire supply chain.
30% by 2030
Female Leadership Target
Aims to achieve 30% female representation in senior leadership positions.
26% workforce
Gender Representation
Women currently account for 26% of the global workforce as of 2023.
- Set a goal to increase representation of ethnic minorities in senior roles.
- Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.
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