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ADMINISTRATION - Customer Experience Specialist
Nearu
Handle inbound/outbound calls to schedule HVAC, electrical, and plumbing services.
8d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Charlotte, NC
Field
Company Size
1,000 Employees
Service Specialisms
HVAC
Plumbing
Electrical
Generator services
Home services
Residential construction
Light commercial construction
Sector Specialisms
HVAC
Plumbing
Electrical
Residential
Light Commercial
Role
What you would be doing
crm scheduling
service scheduling
outbound calls
inbound calls
team collaboration
script adherence
- Maintain a positive, empathetic, and professional attitude at all times.
- Collaborate with internal teams to ensure timely service and customer satisfaction.
- Navigate internal systems (e.g., ServiceTitan or other CRM) to accurately schedule service and update records.
- Actively listen to customers to understand needs and provide appropriate solutions.
- Participate in outbound call campaigns as needed.
- Answer high-volume inbound calls and return outbound calls in a professional, timely, and courteous manner.
- Participate in team meetings, coaching sessions, and training opportunities.
- Schedule service appointments for HVAC, Electrical, and Plumbing repairs or full system replacements.
- Follow approved scripts, procedures, and service standards.
What you bring
high school
servicetitan
hvac
2+ years
multitasking
problem solving
- High school diploma or equivalent required.
- Ability to handle high call volumes calmly, efficiently, and professionally.
- Attention to detail and accuracy
- Active listening and empathy
- Experience in HVAC, Electrical, or Plumbing services is a plus.
- Positive and professional demeanor
- Effective communication and multitasking (talking/listening while typing)
- Reliable, punctual, and able to work flexible shifts, including evenings, weekends, and holidays.
- Proficient with basic computer systems and CRM software (ServiceTitan knowledge preferred).
- Time management and multitasking
- Ability to sit for extended periods during scheduled shifts.
- Conflict resolution and problem-solving
- 2+ years of customer service, call center, or dispatcher experience strongly preferred.
- Strong written and verbal communication skills.
- Comprehensive compensation and benefits packages.
- Continuous learning and professional development.
- Work with a collaborative, bright, and kind team of technicians, dispatchers, managers, and executives.
- Opportunities to take initiative, innovate, and drive positive change.
- Supportive, employee-focused culture with clear pathways for growth.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2018Founded
Year Established
The company was established in Charlotte in 2018 with a mission to elevate local HVAC, plumbing, and electrical businesses.
22Acquisitions
Rapid Expansion
By late 2022, the company had completed 22 acquisitions, showcasing its bold growth trajectory.
24Brands
National Reach
NearU now unites over 24 legacy brands across multiple U.S. states, blending local roots with strong operational support.
- Began with a mission to elevate local HVAC, plumbing, and electrical businesses.
- Backed by investors like SkyKnight and Freeman Spogli, it has grown through strategic capital and acquisitions.
- Typical projects include HVAC installation, plumbing repairs, and electrical upgrades for homes and small businesses.
- Integrates training, tech, and process-driven systems into each acquired business.
- Leadership transitioned its founder to chairman and brought in a seasoned CEO from the water‑services sector.
- _RETAINS LOCAL(ids): NearU retains local company names and teams, weaving them into a family that benefits from shared expertise.
Over 100 years
Collective Team Experience
The team brings over a century of combined expertise, shaping the future of the home services industry.
Thousands of career paths
Impactful Career Opportunities
Focused on creating meaningful growth opportunities for skilled trade professionals across the United States.
- Data driven and methodical, with consistent execution.
- Committed to reshaping the next 100 years of the Home Services industry.
- Unmatched pay and benefits, a better work-life balance, and a growth-oriented work culture.
- Performance and accountability while keeping organizational culture as our North Star.
- Warm welcome to your entire team to the NearU family.
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