Sales Support Coordinator

Description

• Attend educational seminars to improve knowledge and performance level
• Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
• Follow communication “scripts” and create customer care cases as required by the business
• Support department mailboxes and execute work assignments in a timely manner
• Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
• Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
• Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
• Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
• Provide service to all Charged Up program call-in volume and follow up call backs
• Aid in promoting and recognition for technician incentive contests
• Utilize company’s knowledge databases to find information
• Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments

Requirements

• Ability to multi task in a fast-paced, pressure filled, team environment
• Fluency in additional languages an asset
• Correct errors including those made by call centre and send for coaching
• Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
• Strong organizational skills
• Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
• Be well versed in and support stimulus programs as required
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
• Previous Sales and/or call centre experience required
• Competent working well under pressure and understanding business processes

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance