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Highgate

Stewarding Manager

Company logo
Highgate
Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Oversee the smooth operation of the Stewarding Department to maximize labor efficiency and maintain the highest sanitation standards.
15d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
New Orleans, LA
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
compliance
schedule & oversee
inventory control
sanitation monitoring
hiring & training
cleaning schedules
  • Ensure compliance with SOP’s in all stewarding areas.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Supervise all outlet personnel.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Be visible on the floor and assist staff as needed during each meal period.
  • Reconcile quarterly cleaning expenses for rebate purposes.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Order and control inventory of all cleaning compounds.
  • Work with the Executive Chef and the Director of Catering to anticipate equipment needs.
  • Conduct quarterly china, glass, linen and silver inventories.
  • Attend all hotel required meetings and trainings.
  • Coordinate and monitor all phases of Loss Prevention in the stewarding areas.
  • Schedule all stewards, pot washers, and night cleaners.
  • Participate in M.O.D. coverage as required.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Oversee all aspects of the daily operation of the Stewarding Department.
  • Schedule and monitor trash removal.
  • Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
  • Respond to guest complaints in a timely manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain and operate burnishing machine.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Train staff in assembly and cleaning of dish machine.
  • Maintain a warm and friendly demeanor at all times.
  • Assist in plate-up with staff as required.
  • Schedule pest control visits.
  • Ensure compliance with requisition procedures.
  • Organize and conduct department meetings in a timely manner.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Design and implement daily, weekly and monthly cleaning schedules.
  • Assure compliance with Health Department standards.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Hire, train, coach and counsel employees.
What you bring
communication
problem solving
data
confidentiality
multitask
service oriented
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be able to maintain confidentiality of information.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • potential background checks for employment
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
  • Specializes in identifying and unlocking value across the hospitality and real estate sectors.
  • Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
  • Expertise includes hotel operations, development, asset management, and investment strategies.
  • Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
  • Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
  • Known for innovative strategies and the ability to transform and enhance real estate properties.
  • Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
  • Commitment to excellence in hospitality
  • Innovation through technology and operational efficiency
  • Creating memorable guest experiences
  • A culture of respect, integrity, and professionalism
  • Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
  • Commitment to reducing carbon footprint
  • Investment in energy-efficient technologies
  • Water conservation programs
  • Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
  • Focus on creating an inclusive and diverse workforce
  • Gender balance initiatives, with a focus on leadership roles
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