Client Support Specialist

Description

• Delivers legendary Client Support via phone, email and chat support to drive client retentions
• Answers incoming client requests in a fast-paced environment.
• Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

Requirements

• Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• Proven track record to develop and maintain strong client relationships.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
• Takes initiative for self-development and exhibits persistence in learning new processes.
• Thought Provoking: Capable of making others think deeply on a subject.
• Bachelor's degree or 1+ years of client service experience.
• Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
• Demonstrates excellent written, oral and listening communication skills.
• Standout Colleague: Works well as a member of a group
• Displays high energy and passion.
• Works well in a team environment and interacts well with all levels of the organization.
• Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
• Demonstrates the ability to think analytically to identify issues as well as solutions to problems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance