Provides cloud-based asset and facility management software for operational efficiency.
Deliver client support via phone, email, and chat for Brightly software products
14 days ago ago
Junior (1-3 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
500 Employees
Service Specialisms
Asset Management
Facilities Management
Sustainability
Capital Planning
Energy Management
Building Performance
Workforce Management
Data Analytics
Sector Specialisms
Buildings
Infrastructure
Energy
Water
Government
Role
Description
client support
phone support
email support
chat support
technical troubleshooting
problem resolution
Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
ms office
bachelor's
client service
analytical
teamwork
detail oriented
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Proven track record to develop and maintain strong client relationships.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
Takes initiative for self-development and exhibits persistence in learning new processes.
Thought Provoking: Capable of making others think deeply on a subject.
Bachelor's degree or 1+ years of client service experience.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Demonstrates excellent written, oral and listening communication skills.
Standout Colleague: Works well as a member of a group
Displays high energy and passion.
Works well in a team environment and interacts well with all levels of the organization.
Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a mission to transform asset and facilities management using innovative software solutions.
Leverages cloud-based technology to help organizations manage their physical assets more efficiently.
Software suite includes tools for managing maintenance, capital planning, and energy consumption.
Typically works with public and private sector clients, including schools, municipalities, and large enterprises.
Has helped organizations cut operational costs while improving the lifespan and performance of critical assets.
Specializes in creating systems that integrate with existing infrastructure for seamless asset management.
Offers solutions that support data-driven decision-making, empowering organizations to optimize operations and resources.
Culture + Values
Collaboration: We are stronger together.
Innovation: We thrive on creativity and embrace change.
Customer First: We exist to serve our customers.
Integrity: We do the right thing, even when no one is watching.
Accountability: We take ownership of our work and results.
Respect: We treat people with dignity and value diverse perspectives.
Environment + Sustainability
Net Zero by 2050
Carbon Emission Commitment
Committed to achieving net zero carbon emissions by the year 2050.
Focus on reducing environmental impact through sustainable product offerings.
Works to drive environmental sustainability through data-driven solutions that help organizations manage resources more efficiently.
Inclusion & Diversity
Has a dedicated focus on creating a diverse and inclusive work environment.
Strives for gender equity with an increasing number of women in leadership roles.
Committed to diverse talent recruitment and fostering inclusive company culture.